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I'd love to help, but the travel would be the killer on this deal. Good Luck

I'd try cutting this over the cut strip. You'll get better cut quality - especially on small letters.

Can you post a picture of the loaded media before you send the barcode and a picture of the plotter when you position the cutting head to read the barcode? If the plotter passed the calibration, it should do this just fine.

Is your cut strip in good shape? Also is the blade sharp and exposed correctly? Is your blade holder in good shape? What speed, force, offset, and acceleration settings are you using? I've not had to change step pass settings and you'd probably be better off resetting the factory defaults on...

The media sensor is on the left side of the carriage towards the back. They tend to pick up overspray and after a while can't read the edges of the media accurately. Try cleaning it with a dry swab. If this doesn't fix it you'll need to replace it. It looks like you can still find it...

The "chain" that carries the ink tube and cables clicks and clacks as it rolls back and forth - this is normal. This would be at the rear. The pulleys are at the ends of the printer and generally don't make noise unless the belt isn't adjusted properly. If it's new, get with the dealer. If...

That's the nature of solvent inks. It's one of two technologies currently popular for outdoor durable graphics. The other is latex. You might want to check that out but the smallest I know of is 54" wide. Why not just replace the head on your bn-20? It's tough for schools that take a 2 or 3...

Your orange channel is gone. It contributes greatly to the reds when it's used. As cornholio says, choose a print mode or profile that doesn't use orange and you should be able to get some production done without orange till you can get the head replaced. The heads aren't necessarily fragile...

You'll be fine Stacy. As one who was pushed into a transition recently, once you're on the other side, you'll be relieved.

As White Haus says - any reputable laminator will do it. Look at a GFP or Kala. These are both top notch and will adjust the nip infinitely to any size. The GFP is manual and the Kala has motors that lift and adjust the nip.

The solvent in the cleaning solution cartridges are compatible with the ink and the components of the printer. I just worked on a Roland VSi that was set up with white ink 5- 10 years ago and the customer has had a cleaning cartridge in it for as long as I have been servicing this printer...

Can you post a picture of the nozzle test print? Also, I didn't see it mentioned above, but it's not unusual for the manifold to break on these heads. This would allow an air leak that would prevent ink from flowing into the head. The picture of your cyan dampers doesn't look normal. They are...

Does Flexi send a cut only job to the plotter? Can you send the test cut from Production Manager? I think the menu will use the term "Mark Detect" Try it with that setting off and let Flexi take care of it. Good Luck

This is usually a network issue. Make sure that you are not using wireless networking for your computer. Double check your network settings, cables, etc. Try connecting the printer directly to the computer - make sure that you set up the IP addresses appropriately. If the problem persists...

Go to the color settings page in your Queue default settings where you pick your profile. Down at the bottom, you'll see color management settings. Click on advanced and look for "Preserve Primary Colors"

Is the plotter set to the tangential blade or the swivel blade?

Fluorescent Pigments have never worked well outdoors. They work by taking UV light and converting it to visible light to make the pigments pop. There's only so much converting that can be packed into a pigment, then it stops boosting the color and your left with a faded graphic. Even indoors...

Always important!

Well, running faster usually means that you're going to loose accuracy. I wouldn't rely on specs to tell you how fast you can cut "your work" That's just a number as to how fast they'll let their motors spin. I don't think much has changed in either machine as far as the X-drive components, so...

It sounds like you kind of answered your own question. Your primary criteria is tracking over long distance and your experience with the two plotters shows that the Graphtec tracks better. I don't know how small you need to cut, but (just to show what it can do, not because I would recommend...