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View Full Version : Where do lost UPS packages end up?



Pat Whatley
12-01-2010, 06:44 PM
I ordered a generator from Home Depot a couple of weeks ago. It was shipped from Home Depot's warehouse in California and apparently dropped off the planet. It disappeared from the UPS system after that. Home Depot was cool about it (this time) and shipped out a second one which is on it's way but it won't make it here before we needed it.

But that brought up a question....where do undeliverable UPS packages end up? I know there are a couple of missing luggage places that airlines use when they've got lost stuff to sell off but I've never heard of such with UPS. When I order two 24" rolls of vinyl from Fellers they pack it in a 48" box instead of putting them side by side. Three or four times a year I'll get in half of the box with one roll of vinyl in it...where does the the other box, with no label on it, end up?

Anybody know where UPS dumps off the packages that have lost labels, or busted open boxes, or just plain lost stuff goes?

webguru
12-01-2010, 06:55 PM
Found this on google answers:

http://answers.google.com/answers/threadview?id=351903

GraphixCALC
12-01-2010, 07:07 PM
I think they go hook up with all of the single socks...

showcase 66
12-01-2010, 07:07 PM
Not sure where but they probably have some pretty cool chit there. I ordered a 52" tv from walmart that was going to be delivered via ups to the place I worked. This was before they had site to store pickup. Never arrived. They sent another one. Never arrived. No info could be found from ups after the initial pick up on either one. Finally the Walmart here had the tv and I was able to just pick it up there.

Craig Sjoquist
12-01-2010, 07:13 PM
http://www.bukoos.com/ .... if read on thats where it goes.

buttons
12-01-2010, 07:46 PM
I wish I knew. I ordered a violin for the girlfriend from Californina. Was home sick the week it was to be delivered. No knocks, no notices on my door, nothing. I check tracking and it says it was "return to sender due to improper address". I've ordered thousands of items and never had this happen.

At this point it's been 2.5 months. UPS doesn't know where the violin is, the music store won't send a new one till we locate this one... I'm ready to just pull all my hair out.

skyhigh
12-01-2010, 07:59 PM
The North Pole.
I understand Santa has a contract with UPS & FedEx, to accecpt all un-deliverable packages.

GypsyGraphics
12-01-2010, 08:40 PM
had a neighbor who worked for UPS, he was arrested when they found his garage loaded with undelivered parcels.
some things smaller than a bread box and some things larger than... oh i dunno... a generator.
can't imagine what happened your your item... i'm just saying.

John L
12-01-2010, 08:44 PM
I wish I knew. I ordered a violin for the girlfriend from Californina. Was home sick the week it was to be delivered. No knocks, no notices on my door, nothing. I check tracking and it says it was "return to sender due to improper address". I've ordered thousands of items and never had this happen.

At this point it's been 2.5 months. UPS doesn't know where the violin is, the music store won't send a new one till we locate this one... I'm ready to just pull all my hair out.


No insurance on the package? Did you pay with a credit card? They might help you out but they will only stick it to the shipper that sent it to you.

John L
12-01-2010, 08:45 PM
had a neighbor who worked for UPS, he was arrested when they found his garage loaded with undelivered parcels.
some things smaller than a bread box and some things larger than... oh i dunno... a generator.
can't imagine what happened your your item... i'm just saying.

We had one of those here too! A fedex driver was busted out after the locals nosed around his rental storage.

GypsyGraphics
12-01-2010, 08:51 PM
i'd bought a pair really nice running shoes off him once, for a great price. (brand new, in the box)
oddly enough, after he was arrested... they started hurting my feet.

felt like ill-gotten-gains i suppose

Firefox
12-01-2010, 09:13 PM
i'd bought a pair really nice running shoes off him once, for a great price. (brand new, in the box)
oddly enough, after he was arrested... they started hurting my feet.

felt like ill-gotten-gains i suppose

Why did he say he was selling them... Did they hurt his feet too?
:ROFLMAO:

The local UPS hub lost a bunch of handguns. Seems an enterprising employee would stash certain packages under the dumpster during his break then pick em up aft hours.

I don't know how many years he got.

Pat Whatley
12-01-2010, 10:14 PM
Yeah, they recently busted a bunch of people at out local UPS hub for taking cell phones.

buttons
12-01-2010, 10:40 PM
No insurance on the package? Did you pay with a credit card? They might help you out but they will only stick it to the shipper that sent it to you.

Shipper got insurance. Been trying to work that out as well. Seems it takes forever from UPS to get money outta them for insurance. :( I can't even keep track of the amount of people I've spoke to over the phone about it.

UPS claims package was returned and signed for but they have no proof of who signed for the return. They also can't verify why it was returned. They just keep saying "oh it was an improper address"... I ask what was improper and no one can tell me. :banghead:

hightop
12-01-2010, 10:54 PM
I think they go hook up with all of the single socks...
...and empty clothes hangars!:Big Laugh

Brandon708
12-01-2010, 11:29 PM
the Mobsters get them.

bayshorecreations
12-02-2010, 12:15 AM
Ever been to NYC and seen the seedy street vendors? I bet they have a phone book full of ups contacts! Ask them where they got the stuff and they just say "It fell off the back of a truck" Hmmmm... I bet that truck was brown!

round man
12-02-2010, 12:45 AM
There are alot of motor freight and shipping companies here locally due to our central east coast location,and shipping hubs,..fedex,ups,etc.......the lost and damaged freight is paid for by shipping insurance and the insurance companies auction the stuff off on a weekly basis,..the local salvage houses make a bundle selling slightly damaged goods and lost freight that is found after the insurance has already paid off,(for pennies on the dollar,usually they have some really good deals from time to time,you name it and ya might find it at one of the local salvage stores)...the stuff just doesn't simply "fall off the face of the earth,...it just falls off the truck" and into an insurance auction nearby,...

SignosaurusRex
12-02-2010, 01:47 AM
There are alot of motor freight and shipping companies here locally due to our central east coast location,and shipping hubs,..fedex,ups,etc.......the lost and damaged freight is paid for by shipping insurance and the insurance companies auction the stuff off on a weekly basis,..the local salvage houses make a bundle selling slightly damaged goods and lost freight that is found after the insurance has already paid off,(for pennies on the dollar,usually they have some really good deals from time to time,you name it and ya might find it at one of the local salvage stores)...the stuff just doesn't simply "fall off the face of the earth,...it just falls off the truck" and into an insurance auction nearby,...

A number of years back....I knew a guy in some capacity of "Loss Management" for an insurance company. Part of his job included disposal (at a price) of misc. goods including items shipped aboard trucks involved in accidents, lost shipments, and stolen/recovery. He used to hook me up with all kinds of real sweet deals on goods that had been paid for by the insurance and then recovered/located. Got a commercial Espresso machine for the shop, tools, equipment,......on one occasion, we even got about 30 cases of various import beers for pennies on the dollar. Its (not) surprising how much of it never goes to auction.

visual800
12-02-2010, 05:36 AM
why the hell did you buy a generator from home depot, dont you know that place is high!

Team One Displays
12-02-2010, 09:05 AM
In the Southeast, UPS told me lost packages end up in a warehouse in Kentucky where they are auctioned off.

OneUpTenn
12-02-2010, 11:01 AM
On an island with Tom Hanks

Rooster
12-02-2010, 09:14 PM
What UPS doesn't destroy as they drag and kick from place to place, they steal.

I've never had the displeasure of dealing with a larger collection of idiots and imbeciles as I have with UPS.

They have destroyed or lost more of my packages than they have delivered. Needless to say I refuse to use them, or order from a place that does use them.

SignosaurusRex
12-02-2010, 09:33 PM
What UPS doesn't destroy as they drag and kick from place to place, they steal.

I've never had the displeasure of dealing with a larger collection of idiots and imbeciles as I have with UPS.

They have destroyed or lost more of my packages than they have delivered. Needless to say I refuse to use them, or order from a place that does use them.

I'm sorry to hear that. My experience(s) with UPS has always been nothing less than excellent. I find them to be very professional, courteous, timely and helpful. They are my shipper of choice. My UPS deliveryperson(s) have always been welcome to help themselves to a cup of coffee or a cold drink from the fridge during their deliveries and take a break in my shop if they wish. For the past 14+ years, they even get an End of the Year/Holiday gift to say "Thank you!"

showcase 66
12-02-2010, 10:07 PM
My wife sent off a box the Tuesday before Thanksgiving to some of my family back in PA. Weighed about 25-30 lbs. Got a call from my cousin today and wanted to know why such a big box for 3 items with the rest being packing paper. I packed it with no filler. 19 items are missing from the box including a list of items that was in there.

Box is not damaged so it looks like someone opened it and took most of the stuff and then sent it thru. It pisses me off. Glad my wife got the insurance as there was about $500 worth of stuff in it.

I have other issues with UPS as well but thats for another thread.

Pat White
12-02-2010, 11:25 PM
Not a huge fan of UPS either....guy delivers an order from Gemini today and as he opens the back door of the truck the mounting patterns fall out onto the ground. The cardboard box was all mangled and opened...so I inspected all the letters and thanks to Gemini's insanely good packaging they were fine, but I wasn't impressed. It's usually Canpar that delivers our gemini stuff...and sure enough the first time UPS brings it the box looks like they through it off the airplane. (and then kicked it around some)

FrankenSigns.biz
12-03-2010, 09:09 PM
A garage in buffalo.

FrankenSigns.biz
12-03-2010, 09:13 PM
BTW I just ordered a very fragile exposure unit from a guy in CA, and it got here via UPS (NC) in perfect condition.

royster13
12-04-2010, 11:20 AM
I talked with a supplier that shipped over 300,000 packages in the last 12 months.....They lost less than 100 packages....Fedex and UPS.....So believe it or not Fedex and UPS get it right most of the time....