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  1. #1
    Join Date
    Nov 2009
    Location
    Salt Lake City, UT
    Posts
    187

    Attn: All Flexi users - fonts not working after the Windows update

    We've taken several support calls regarding an issue where PostScript fonts have stopped working within Flexi after Windows update MS12-078.

    SAi is currently testing a solution for Flexi users.

    This is an important security update from Microsoft and turning off or uninstalling this update may leave your computer vulnerable. Learn more about the Windows update here: http://support.microsoft.com/kb/2753842.

    Uninstalling this latest Windows update seems to fix the fonts problem. If you decide to uninstall the update, please know that you do so at your own risk. http://windows.microsoft.com/en-US/w...move-an-update.
    Last edited by Fred Weiss; 12-18-2012 at 01:40 PM. Reason: Additional information
    Steph Stamm
    StephanieS@ThinkSAi.com
    www.ThinkSAi.com

  2. #2
    Join Date
    Jan 2006
    Location
    OC, CA
    Posts
    578
    Toooo funny.

    I was just coming here to post about this. Thinking I would be all cool showing how to fix the problem.

    I refresh the page, and you beat me to it.

  3. #3
    Happened to me also.

  4. #4
    Join Date
    Oct 2008
    Location
    GA, FL, AL, SC, NC, TN, KY, WV
    Posts
    2,139
    Thanks Steph!
    Bobby Fosson
    Founder and Operations Manager

    CS Sign Supply
    Sales: (877) 602-4237
    Support & Local: (678)735-3200
    Twitter: http://www.twitter.com/cssignsupply
    Facebook: http://www.facebook.com/cssignsupply



    Software - Cutters - Printer Ink - Parts - Supplies
    http://www.cssignsupply.com

  5. #5
    Join Date
    Sep 2006
    Location
    Virginia
    Posts
    38
    Happened to us to

  6. #6
    Join Date
    Dec 2007
    Location
    North East
    Posts
    1,149
    This new update screwed our network and all. Have worked all morning getting things back to normal. Grrrrr

  7. #7
    Join Date
    Apr 2007
    Location
    Va
    Posts
    324
    I dont have many postscript fonts in my system but I have also noticed that they stoped working a few months ago. They come in invisable and no outlines. Im on Flexi 7 with Windows 7. I dont have any other issues with flexi

  8. #8
    Join Date
    Mar 2010
    Location
    West Columbia, SC
    Posts
    2,411
    This is why I always reccomend people do NOT have Windows Update set to install updates automatically. Learned in an IT career years ago, let everyone else shake down updates and patches for at least a few days.
    Ineptocracy - a system of government where the least capable to lead are elected by the least capable of producing, and where the members of society least likely to sustain themselves or succeed, are rewarded with goods and services paid for by the confiscated wealth of a diminishing number of producers.

  9. #9
    Join Date
    Dec 2012
    Location
    San Antonio, TX
    Posts
    4
    We experienced the same thing. Ran a system restore to yesterday to fix. Our PC's update automatically. What a pain.

  10. #10
    Join Date
    Feb 2007
    Location
    Chicago
    Posts
    4,525
    Shut off your automatic updates and problem solved!

  11. #11
    Join Date
    Jun 2003
    Location
    land of the debt FREE lifestyle.
    Posts
    8,029
    As others above have mentioned,,, it is always suggested to to turn off auto updates.

    Note I did not say turn off manual updates.

    In fact a while ago I said turn off auto updates and a few who thought they knew better tried to say turning off updates was among the worst of ideas.

    Well here it is again. Another update that causes distress.

    So, nanner nanner boo boo to the pro auto update crowd.

    Also, Guess what. All my computers and my old customers are up and running fine. Not one called in alarm about some update.

  12. #12
    Join Date
    Aug 2007
    Location
    colorado
    Posts
    117
    thanks for the info, I was wondering what was wrong with flexi this morning

  13. #13
    Join Date
    Aug 2010
    Location
    montgomery, al
    Posts
    2,339
    Ill say it again TURN OFF ALL UPDATES. You do not need to update your computer all is does is have conflicts with programs and it bogs down your computer. People do not listen, time and time again it has been posted on here. maybe some forgot maybe some are paranoid and feel like your comp will explode if it doesnt update.

    Updates are pointless

  14. #14
    Join Date
    Mar 2009
    Location
    crowley tx
    Posts
    501
    help

    i have a win xp 32 bit and fonts dont work on it...i checked and it doesnt say it downloaded anything...?

    any ideas

    mark galoob
    682-560-6485

  15. #15
    Join Date
    Oct 2008
    Location
    GA, FL, AL, SC, NC, TN, KY, WV
    Posts
    2,139
    Please call me at 1-877-602-4237. I have a related case with 32 bit XP
    Bobby Fosson
    Founder and Operations Manager

    CS Sign Supply
    Sales: (877) 602-4237
    Support & Local: (678)735-3200
    Twitter: http://www.twitter.com/cssignsupply
    Facebook: http://www.facebook.com/cssignsupply



    Software - Cutters - Printer Ink - Parts - Supplies
    http://www.cssignsupply.com

  16. #16
    I had a feeling when I saw it pop up. I was cheap and didn't install.

  17. #17
    Join Date
    Apr 2008
    Location
    Panama City Beach, FL
    Posts
    2,190
    THIS IS EFFECTING SIGNLAB ALSO
    Running Signlab 7 on Windows 7 Pro 64bit

    Opening files, fonts are dropping out of signlab (like don't even show up). Opened up a few files this morning, made adjustments and saved them before realizing that other parts of the file had dropped out. Awesomeeeeee.

  18. #18
    Join Date
    Oct 2008
    Location
    GA, FL, AL, SC, NC, TN, KY, WV
    Posts
    2,139
    I have one case now that involves a Windows XP 32-bit in which the PS and Opentype fonts are not being listed in the Windows Font Folder.
    Bobby Fosson
    Founder and Operations Manager

    CS Sign Supply
    Sales: (877) 602-4237
    Support & Local: (678)735-3200
    Twitter: http://www.twitter.com/cssignsupply
    Facebook: http://www.facebook.com/cssignsupply



    Software - Cutters - Printer Ink - Parts - Supplies
    http://www.cssignsupply.com

  19. #19
    Join Date
    Oct 2008
    Location
    GA, FL, AL, SC, NC, TN, KY, WV
    Posts
    2,139
    Vulnerabilities in Windows Kernel-Mode Drivers Could Allow Remote Code Execution (2783534)
    Published: Tuesday, December 11, 2012
    Version: 1.0
    General Information

    Executive Summary
    This security update resolves one publicly disclosed vulnerability and one privately reported vulnerability in Microsoft Windows. The more severe of these vulnerabilities could allow remote code execution if a user opens a specially crafted document or visits a malicious webpage that embeds TrueType or OpenType font files. An attacker would have to convince users to visit the website, typically by getting them to click a link in an email message that takes them to the attacker's website.
    Bobby Fosson
    Founder and Operations Manager

    CS Sign Supply
    Sales: (877) 602-4237
    Support & Local: (678)735-3200
    Twitter: http://www.twitter.com/cssignsupply
    Facebook: http://www.facebook.com/cssignsupply



    Software - Cutters - Printer Ink - Parts - Supplies
    http://www.cssignsupply.com

  20. #20
    happened to me with coreldraw too - one of the updates on 12/12 had to do with OTF something something. think that was the culprit, but I uninstalled all updates that happened (there were like 4)

  21. #21
    I just had my first support call on this issue. True type fonts seemed to work fine, just postscript fonts were the issue. Removed update KB2753842. Also turned off Automatic updates temporarily. Hopefully issue will be resolved quickly. (Crossing Fingers)

  22. #22
    Join Date
    Jul 2012
    Location
    Las Vegas,NV - USA
    Posts
    308
    where do i go to turn off auto updates in windows 7?

  23. #23
    Join Date
    Jul 2012
    Location
    Las Vegas,NV - USA
    Posts
    308
    Grrr I uninstalled the update and even restarted my computer it didn't fix the problem any one else have this problem? Any solution I have work I can't do.

  24. #24
    I found a workaround yesterday before knowing to uninstall the update was to view in draft (at least for coreldraw issues)

  25. #25
    Join Date
    Feb 2009
    Location
    Ottawa, Ontario
    Posts
    943
    Quote Originally Posted by SAR.Summerlin View Post
    Grrr I uninstalled the update and even restarted my computer it didn't fix the problem any one else have this problem? Any solution I have work I can't do.
    What about a system restore to a few days ago?

  26. #26
    Quote Originally Posted by SAR.Summerlin View Post
    where do i go to turn off auto updates in windows 7?
    Go to Start> search> and type windows update. It will be in the list about 3/4 down.

  27. #27
    Join Date
    Jul 2012
    Location
    Las Vegas,NV - USA
    Posts
    308
    System restore worked and I turned off auto updates I hope they fix the problem so I don't accidentally manually install this update again.

    Thanks for your help genericname and Mike Paul

  28. #28
    Join Date
    Aug 2011
    Location
    Corsicana, TX
    Posts
    48
    All you have to do is open control panel, add remove programs, check top box that shows updates, sort by date, remove the 1 update that is not a security update most recently installed. It is a file that has to do with daylight savings time. remove it and all normal again! I am running XP and noticed an update this morning and then tried to open a file I made yesterday and it was blank so I knew the update was to blame!

  29. #29
    Join Date
    Sep 2009
    Location
    Brighton, MI
    Posts
    1
    THANK YOU. Spent an hour trying to figure out wth was going on. And it figures one of our own branding fonts is an open type font. One more notch on how I love Microsoft. Auto updates off, which I thought I already did.

  30. #30
    Join Date
    Sep 2004
    Location
    Earth
    Posts
    4,271
    It is update: KB2753842

    Get rid of that and your problems will be solved. Turn off auto updates.

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