DATE OF POSTING:  November 18, 2011

POSITION:                 Advantage Technical Services (ATS) PHONE SUPPORT

REPORTS TO:            ATS MANAGER

STATUS:                      Full-time

JOB SUMMARY:  Provide technical support to customers and team members.

ESSENTAIL DUTIES & RESPONSIBILITIES

• Answer Support Questions for Customers and Advantage Team Members
• Instruct Training Classes for software
• Identify and Order parts for Equipment
• Assist with development and updating curriculum for Training Classes
• Assist with Demos
• Repair of Graphtec Plotters
• Cleaning and Maintenance of Demo Equipment, Software and Computers
• Repair of Demo Equipment
• Tracking and Maintenance of Loaner Equipment and Software
• Configuration of Infinity Computers
• Occasionally attend Trade Shows and Open Houses
• Printing of Samples or Swatches as needed

HOURS:  Monday – Friday 9:00 a.m. to 6:00 p.m. (after training complete)

EDUCATION AND EXPERIENCE:

   Sign Industry Experience Highly Preferred

LICENSE/DEGREES REQUIRED:

   None

SPECIFIC SKILLS REQUIRED:

   Technically Inclined

   Excellent Problem Solving Skills
   Attention to Detail

   Excellent Communication Skills especially over the phone
  

PHYSICAL DEMANDS:

   Occasional Travel

   Some lifting of equipment (up to 75 lbs)

   Periodic Extended Hours
   Occasional Weekend Work
  

WORK ENVIRONMENT:

   Office
   Occasional onsite visits

If you or someone you know is interested in this job please contact

Leslie Fiorenzo at ext. 1203 or e-mail:  leslief@advantagesignsupply.com