I use signs365 frequently. Mostly yard signs and digital prints. Can confirm the concern with rolling the prints too tight, but I am assuming it is so they can fit as much as they can in a tube and keep shipping cost low. The one job I had ordered the tube came with no end caps only packing tape over the ends. It was during the winter session and I am assuming it got bumped around abit. The edges of about half of 40 prints were chipped. I had never seen it before the print and laminate were cracked and chipped like a paint chip coming off a wall. I had undersized my material and favored the good side of prints in a attempt to trim the bad parts. Now whenever I unroll prints from them I cringe in anticipation of the edges being messed up from shipping. But overall I enjoy working with them, the website is amazing and easy to use. The only annoying part it the flash screen on their main page which gives me mini epileptic seizures.