Page 1 of 2 1 2 LastLast
Results 1 to 30 of 33

Thread: Signs 365 fail!

  1. #1
    PhD ddarlak's Avatar
    Join Date
    Jan 2009
    Location
    New York
    Posts
    2,526
    Post Thanks / Like

    Signs 365 fail!

    I'd like to send a big "Thanks for nothing" to Signs365.

    I ordered a 7' x 40' mesh banner that would be installed on a fence. The area it was going already had the same type of banners installed, it is a large concert venue and this is one of the advertising spots they sell. They have been putting banners up there for 15 years. They are zip tied every two feet and there is never a problem.

    UNTIL i used Signs365...

    I loaded the banner up in my truck along with a dozen other signs that were going up and drove an hour to the place. When it came time for the banner I took it out of the tube and was highly disappointed in the grommets in the banner. They were not crimped all the way, very loose in the holes and some of the holes were double cut, leaving the a hole partly outside the grommet. A definite recipe for disaster. I knew putting it up I was going to be in trouble, but the event was the next day and I was swamped and made the best of it. I took photos and planned on bitching up a storm to 365. a couple weeks went by and I had to head out to the venue again. I drove by the banner and was glad it was still up. (there were 5 other banner the same size in the same place) I let my guard down bitchin to 365 cuz I was busy and didn't take the time to complain.

    A week later I get a call from the venue that the banner blew down...

    All the other banners were fine. I knew it was going to happen, shame on me.

    After talking to 365 extensively they informed me the don't warranty their banners...

    I'm not asking for a warranty, you made a bad product and should compensate me more than the $25 you offered!

    I paid $750 for a banner that was grommeted by someone who had no idea what they were doing.

    fool me once, not again 365!!!

    Signs 365 fail!-grommets-jpg

  2. #2
    College Freshman
    Join Date
    Dec 2008
    Location
    Texas
    Posts
    121
    Post Thanks / Like
    We have a 10'x50' banner that we never installed because I noticed the grommets were like that as well. Some of them were hanging off the edge of the banner just waiting to rip completely out. And this mesh banner was supposed to go on the side of a building 4 stories up. I nixed the install pretty quick and we went another route but yeah, we've seen the same grommet mess in mesh banners from signs365.

  3. #3
    Merchant Member
    Join Date
    May 2007
    Location
    Utah
    Posts
    519
    Post Thanks / Like
    Sorry to hear of your troubles. Were you able to get this sorted out? We'd be glad to make a new mesh banner for you. Give Georgia a call at 801-305-1655 or sales@abacatalog.com

    Thank you for looking
    Banners ** Flags ** Popup Advertising Tents ** Table Skirts ** Popup Displays ** Popup Banners ** Trade Show Displays ** Adhesive Vinyl of all types ** Contact us-- we'll take care of you! ** 801-305-1655 ** sales@abacatalog.com ** www.abacatalog.com

  4. #4
    Bachelor of Arts
    Join Date
    May 2011
    Location
    NJ
    Posts
    933
    Post Thanks / Like
    Signs365 is always a last resort for us. Yes, they are cheap and fast. But their QC is nonexistent. I have other vendors who are often twice the price but have a great product.

    You should file a claim with your credit card company if they won't refund you.

  5. #5
    PhD ddarlak's Avatar
    Join Date
    Jan 2009
    Location
    New York
    Posts
    2,526
    Post Thanks / Like
    Sorry to hear of your troubles. Were you able to get this sorted out? We'd be glad to make a new mesh banner for you. Give Georgia a call at 801-305-1655 or sales@abacatalog.com

    Thank you for looking
    Luckily the artwork of the banner had a lot of white space all around, I was able to tape and fold over the complete edge and re grommet myself.

    I will keep you in mind the next time though, thanks!

    As far as 365 goes, I wasn't looking for all my money back, but something more than $25. At least acknowledgement that their product was not up to the standards that they portray!

  6. #6
    PhD James Burke's Avatar
    Join Date
    Jan 2010
    Location
    MI
    Posts
    2,685
    Post Thanks / Like
    Aside from the lapse in workmanship, could you have used a conical punch to set the grommets tighter?


    JB

  7. #7
    Master of Arts eahicks's Avatar
    Join Date
    Apr 2012
    Location
    Texas
    Posts
    1,333
    Post Thanks / Like
    Is there not any reinforcement in those hems? It looks to me like this would fail even with perfect grommet placement. Simply taping the edges of a mesh banner is nowhere near enough strength for an outdoor banner.

  8. #8
    College Sophomore T_K's Avatar
    Join Date
    May 2016
    Location
    TX
    Posts
    320
    Post Thanks / Like
    I can understand them not giving a warranty on the banner once it's installed, since there are so many different factors that could cause a failure that are outside of their control.
    But I would expect any company to admit when they make trash, and to make it up either financially or by redoing the work, assuming you contact them on receiving the bad product.
    Once you choose to install it, however, I could understand them saying all bets are off.

  9. #9
    PhD skyhigh's Avatar
    Join Date
    Jun 2005
    Location
    pennsylvania
    Posts
    4,818
    Post Thanks / Like

    Post

    A 7X40 Banner, and the grommets ripped out?? Like another said, even perfect placement (without the double punch holes), and that size banner is a recipe for disaster without WEBBING in the hems.

    You're too experienced, not to anticipate problems with a flimsy banner this size.
    It was your cheapest route and you got bit-in-the-***.
    365 is not your "Engineer" or Wind Load experts. They just make what you ask for.

    I would have refunded you $100 tops.
    Granted, that is shoddy work with the grommets (how was their print??), but again..... you needed nylon in the webbing, and 365 doesn't offer that.

    A QUICK TRIP TO LOWES OR HOME DEPOT for one of their hokey grommet kits (to tighten the loose ones, and add more) may have cost you an extra hour.....but saved you a lots of headaches.

    Quote Originally Posted by eahicks View Post
    Is there not any reinforcement in those hems? It looks to me like this would fail even with perfect grommet placement. Simply taping the edges of a mesh banner is nowhere near enough strength for an outdoor banner.
    ABSOLUTELY RIGHT!!!
    I would put nylon webbing in a 3x8 outdoor banner (unless it was a "one day" display)

  10. #10
    PhD ddarlak's Avatar
    Join Date
    Jan 2009
    Location
    New York
    Posts
    2,526
    Post Thanks / Like
    I agree, it was my product in the end and my failure.

    I had never ordered a mesh banner from them before and didn't know what to expect. I was hoping for webbing but not sure if it was going to be on there, again, my failure for not looking at the banner before I got out there.

    I expected more and learned my lesson. When I ordered a mesh banner from a reputable company I assumed I would get something that would work.

    Sign101 sure did get their attention, after posting this I got a Credit of $136 posted to my account.

    I think that is fair.

    I knew better, but deep in my heart i'm a gambler and will always through caution to the wind (pun intended)...

  11. #11
    Premium Subscriber Gino's Avatar
    Join Date
    Jun 2006
    Location
    Pennsylvania
    Posts
    27,419
    Post Thanks / Like
    I have nothing good or bad to say about 365 specifically, other than they did us VERY wrong just a few weeks ago. I didn't bring it to anyone's attention here, but another Merchant Member took care of me, after 365 dropped the ball..... in their court.

    I hafta agree though....... S101 did get us taken care of on another matter a few years ago monetarily. Through these boards/threads, someone did notice something, contacted me and made retribution for a wrong-doing of years before that.

  12. #12
    College Senior boxerbay's Avatar
    Join Date
    Nov 2010
    Location
    fl
    Posts
    713
    Post Thanks / Like
    ouch thats awful.

    I know someone that could have done that cheaper and better quality. wink wink.

  13. #13
    PhD visual800's Avatar
    Join Date
    Aug 2010
    Location
    AL
    Posts
    3,080
    Post Thanks / Like
    i get all banners from sign2trade, all prints from 365.

    there are a few issues every now and then and I get it fixed asap. upload pics and dont accept any of their bs explanations.

    im pleased with 365 but they need to fix broke stuff. as far as your situation you should have complained

  14. #14
    PhD Techman's Avatar
    Join Date
    Jun 2003
    Location
    mi
    Posts
    8,553
    Post Thanks / Like
    a few really bad answers on this thread,

    saying a client should fix an incompetent grommet install is really blaming the client. All the blame goes to the supplier. Why should a client spend another couple of hours to fix something that was wrong in the first place. No one can fix a miss punched grommet hole.

    There was no need to send out that banner in that condition.

  15. #15
    College Senior klingsdesigns's Avatar
    Join Date
    Apr 2012
    Location
    WI
    Posts
    619
    Post Thanks / Like
    It seems like every time i order from them i have issues. I am getting a banner tomorrow from them that had to get reprinted. In the last 6 months they actually called me and told me that i have to realize that everything isnt going to come perfect from them. I couldnt believe that. They are also my last source if we cant do it in house. They basically told me i have to lower my expectations.

  16. #16
    PhD 2B's Avatar
    Join Date
    May 2011
    Location
    Texas
    Posts
    1,874
    Post Thanks / Like
    to add on to the points already made.

    as soon as the order arrived and you saw it was faulty should have immediately been on the phone. The longer you wait to show there was an issue the more leverage the vendor has to claim you / end customer did it.
    Since there was plenty of space on the edges should have placed new grommets / reinforced edges before installing. because without fail the end user is going to blame the person who provided the product to them and not the person who did the mistake.


    about lowering your expectations....... WOW there are enough vendors out there that will do good work and more importantly stand behind that work

    it did make me chuckle to an old MAD TV skit about lowering your expectations

  17. #17
    College Senior klingsdesigns's Avatar
    Join Date
    Apr 2012
    Location
    WI
    Posts
    619
    Post Thanks / Like
    Quote Originally Posted by 2B View Post
    to add on to the points already made.

    as soon as the order arrived and you saw it was faulty should have immediately been on the phone. The longer you wait to show there was an issue the more leverage the vendor has to claim you / end customer did it.
    Since there was plenty of space on the edges should have placed new grommets / reinforced edges before installing. because without fail the end user is going to blame the person who provided the product to them and not the person who did the mistake.


    about lowering your expectations....... WOW there are enough vendors out there that will do good work and more importantly stand behind that work

    it did make me chuckle to an old MAD TV skit about lowering your expectations
    I have noticed they usually dont pitch a fit and get you a replacement very quick. Just sad that you have to look over everything you order from them to make sure it is descent quality.

  18. #18
    Premium Subscriber Gino's Avatar
    Join Date
    Jun 2006
    Location
    Pennsylvania
    Posts
    27,419
    Post Thanks / Like
    I think with the ridiculously high rate of lousy 'Quality Control' or lack thereof...... just about anything you buy, the first thing you are supposed to do is take it out of the box and make sure all the parts are there and in proper working condition. Almost any set of directions or warranty documents will say this. This will then void any help down the line, if you don't do this. They count on this step being omitted. The OP has already said he didn't do this and was still compensated, but really folks..... it just makes sense to check things out beforehand.

    Recently, there was a thread about mistakes happen..... and they do, but there are certain avenues we can all take in order to not getting burnt by them.


    True one. The handle on our refrigerator door for the freezer portion broke off cleanly the other day. I called the people for parts I was directed to and explained everything from model number to serial number to colors and she described it to me. Bingo, we had a match. She described it to a 'T'. Came in the mail and guess what........ it was wrong. Holes didn't line up at all and the piece was a fraction of an inch smaller. It won't fit snugly and the holes won't take the screws properly. Called them and they said, well you had agreed to the parts we sent. Yes, but ultimately, I can't use them. You sent me the wrong configuration. I gave you all of my information. Either someone pulled them wrong or your numbers are wrong. The unit is only 6 years old and I don't wanna buy a new one. Send me the correct ones and send an MRA for these other two. Click.


    Buyer beware, huh.............

  19. #19
    College Sophomore
    Join Date
    May 2012
    Location
    KY
    Posts
    226
    Post Thanks / Like
    It is truly unfortunate to hear about these issues from signs365. I have spent a lot of money with them over the years and am normally well pleased with the products that I get. My only real complaint with them is how tight they sometimes roll prints, I have seen it cause issues with the laminate. Aside from that, everything else has been good to go. Sorry the banner didn't turn out well for the OP. Maybe next time it will be better.

  20. #20
    Merchant Member
    Join Date
    May 2007
    Location
    Utah
    Posts
    519
    Post Thanks / Like
    Quote Originally Posted by ddarlak View Post
    Luckily the artwork of the banner had a lot of white space all around, I was able to tape and fold over the complete edge and re grommet myself.
    That's good. I was just in your town looking at the Niagara Falls. A lot of people like to go to Canada, but I prefer the US side. Plus this was the first time I got to see it at night with all the lighting. Pretty cool place.
    Banners ** Flags ** Popup Advertising Tents ** Table Skirts ** Popup Displays ** Popup Banners ** Trade Show Displays ** Adhesive Vinyl of all types ** Contact us-- we'll take care of you! ** 801-305-1655 ** sales@abacatalog.com ** www.abacatalog.com

  21. #21
    Merchant Member
    Join Date
    Mar 2007
    Location
    Michigan
    Posts
    201
    Post Thanks / Like
    David, I hope that we haven't broken the relationship beyond repair. As any institution built by man that wishes to grow and live beyond what it currently is, we strive for a better way, A WAY TO DO THINGS BETTER!

    I put the banner in for a reprint this afternoon... that.... is all that I did. I will not touch the banner other than putting the product in for a reprint, BUT... I added webbing. It is going through our regular processing and I am not going to babysit the order as anything special. Please post pictures of the end result. In some small way I hope that the end result is not 100% gratifying to you; but I am selfish that way. Either way, please tell the community here your thoughts.



    To all those that have viewed and commented on this thread: Signs365 loves this forum and we check it regularly. We strive to achieve great things in the little space that we occupy and we are disappointed when we hear that we do not follow through on what we aim to achieve. This place gives us insight that allows us to fix our shortcomings as well as shine when we accomplish our goals.

    Based on this thread we are making some changes to our process. EXAMPLE, all mesh banners will have grommets placed 12-15" apart... Any mesh banner over 10' will automatically recommend that webbing be added.
    Mat Phillips
    Co-Founder

  22. #22
    PhD
    Join Date
    Apr 2006
    Location
    Ontario
    Posts
    4,045
    Post Thanks / Like
    Quote Originally Posted by Signs365 View Post
    Any mesh banner over 3' will automatically recommend that webbing be added.
    Fixed.

  23. #23
    PhD ddarlak's Avatar
    Join Date
    Jan 2009
    Location
    New York
    Posts
    2,526
    Post Thanks / Like
    Thank You.

    It is a breath of fresh air to see someone who actually gives a chit.

  24. #24
    PhD TyrantDesigner's Avatar
    Join Date
    Mar 2011
    Location
    tx
    Posts
    1,665
    Post Thanks / Like
    I haven't had any issues with the printing from signs365 yet. I would like to use them for printing canvas, but I get canvas printed for about $1.25 less ... but that isn't a quality control issue. That is more wishful thinking.

  25. #25
    College Freshman
    Join Date
    Mar 2013
    Location
    Nova Scotia
    Posts
    76
    Post Thanks / Like
    We as fabricators in the sign business will all make mistakes from time to time. It is how the problem is rectified and any damaged relationships repaired.

  26. #26
    Premium Subscriber HDvinyl's Avatar
    Join Date
    Nov 2008
    Location
    Big Brother Knows.
    Posts
    1,873
    Post Thanks / Like
    Wasn't it someone from 365 that got on a plane and brought reprints to Pat Whatley?

    Sounds dedicated to me.
    ...........
    ..........
    .........
    ........
    .......
    ......
    .....
    .........
    .........
    .........
    .........
    .........
    .........
    .........
    Read that comment.

  27. #27
    Premium Subscriber jsmoritz2000's Avatar
    Join Date
    Oct 2011
    Location
    Illinois
    Posts
    1,748
    Post Thanks / Like
    Quote Originally Posted by HDvinyl View Post
    Wasn't it someone from 365 that got on a plane and brought reprints to Pat Whatley?

    Sounds dedicated to me.
    It was. I remember reading that thread.

    Personally, we've been ordering from Signs 365 for several years now and we seldom have issues. Out of probably around 200 (give or take) orders we've maybe had to have a half dozen jobs reprinted. This wasn't always their fault either, as some of our claims were due to damage in shipping. The bad part is that I remember a time when we had like 3 jobs in a row that had to be replaced and I must say a couple of those jobs were just horrible. This was about the time when they had expanded their operation to two new locations and it would seem that the sudden growth spurt was causing quality control issues at the home office.The owner/manager called us personally to apologize for these mishaps and issued us $100 credit on top of the reprints. He went on to say that this is not how they run their operations from day to day and these shortcomings were quite embarrassing. However, I had it in my mind that if they could screw up 3 jobs in a row as bad as these, we were going to check out other options. We decided to drop Signs 365 and try out another large wholesale printer instead. We ordered 5 jobs from this new supplier and 4 of the 5 jobs were either screwed up or not up to our expectations for one reason or another. Low and behold, we decided perhaps it was best to go back to Signs 365. This was about 2 years ago. Since then, we've had no issues with anything that I can remember other than another set of decals that were damaged in shipping. Fortunately, we now do most of our printing in house so we don't have to outsource as much as we did when we were starting out, but we still use them for banners, and on occasion for printed decals where precision contour cuts are a must.Their contour cutting capabilities are outstanding and their ordering system is hands down the best and easiest to use of any trade printer I have ever dealt with.

  28. #28
    Master of Arts Kentucky Wraps's Avatar
    Join Date
    Mar 2009
    Location
    Kentucky
    Posts
    1,045
    Post Thanks / Like

    Wink

    You know what I HATE about SIGNS365?? I'll tell you what I hate. I hate how tempting they make it to quit using my printer and just sub almost everything out to them so I can get other things done and still make a profit. It's even bugging me right this second as I talk about it.

    I HATE IT!

  29. #29
    Master of Arts Kentucky Wraps's Avatar
    Join Date
    Mar 2009
    Location
    Kentucky
    Posts
    1,045
    Post Thanks / Like

    Wink

    I'm uploading a 4'x30' Banner right now. I'll check it out when it gets here but the one from a few years ago is still up on my customers' building. They're just changing the name.
    Thanks Signs365 for making it so affordable and worry free that I don't have to get 25 feet into a banner on my machine and have an issue causing me to reprint.

  30. #30
    Premium Subscriber
    Join Date
    Mar 2015
    Location
    MD
    Posts
    74
    Post Thanks / Like
    No problems here with them and we do a few dozen orders a month there and are always satisfied. We've maybe had 2 jobs in past year that were messed up but nothing major (color issues) and they always made things right without a hassle.

    Ernie there is my main man to talk to!

Page 1 of 2 1 2 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

 


» Search for Fonts at Signs 101


Looking for fonts? We highly recommend MyFonts.com

MyFonts

Powered by vBadvanced CMPS v4.3.0