Recent content by chrisphilipps

Attached is a picture I found of a failed trailing cable from a 3rd Gen HP Latex printer.

It is part of the umbilical in the printer that also has the ink lines. As the umbilical moves back and forth with the carriage it rubes against the ink lines and the clips that hold it all together causing the outside shielding to wear out. Once that happens the electrical wires within the...

The trailing cable is the cable that sends the data from the lower parts of the printer to the board on the carriage. The OP's cable failed and as the cable is bent in the failed spot it causes communication issues to the carriage board and that causes the print heads to fire. The heads are...

The trailing cable in the printer failed. If you are in the US you can purchase it from our website and install it yourself. https://www.thegrs.com/item.asp?id=2ET72-67020&Type=0

You can purchase a PIP on our website, https://www.thegrs.com/item.asp?id=B4H70-67137&type=0 or by giving us a call (973) 808-8600 Ext. 1.

My guess is you are over curing it. How low did you make the UV Power?

The problem with HP’s US technical support is typically caused by the “national” HP 2-in-1 Resellers that only ship a box and don’t train the end user and give little to no support after the sale. This fills HP’s call queue up with calls for basic support questions and causes delays in replies...

HP Polestar was the code name for the HP Latex 700/800 Series when it was under development. I haven't tried it on my demo unit but that would probably be the one to use.

Hi there! Krista from GRS speaking - I've attached direct links to Flexi's new training courses through their company designated for Flexi training called Adendo. It's run by Mark Rugen and Mark Stevens. Feel free to look through those and see if training on this may help. FLEXI offers ADENDO...

I haven't seen that yet in any of our installs. Are you on the latest version of GoSign? How are you saving the files and how are you opening them in GoSign? Are you using the Illustrator plugin or just saving pdf files and manually opening them in GoSign? Does the i show up in GoSign and...

I had a customer with a similar issue on their 800W with a paper. Below are the steps I gave them to correct the issue and disabling the OMAS sensor on that media fixed their issue. OMAS Issues The OMAS sensor is in the platen of the printer about 12 to 18 inches in from the right side. Make...

If the substrate database is messed up in Flexi, close Flexi and Production Manager. Then delete anything related to that HP printer from the DriverSettings folder shown below. Then go into the ICCProfile Folder and delete any profiles for that HP printer. Once you open Production manager...

Below is from the service manual. Is there something specific that you are doing that is causing the error? When does the error show up? E10016 Internal error %i! Internal errors are failures on the mainboard itself. Reason can be hardware or an firmware error (such as division by zero)...

Our accounting firm is doing the same thing with us this year. Apparently the IRS has a new requirement that if you made any payments to any individual or any unincorporated business of over $600 then a 1099 form needs to be issued and filed with the IRS. From what our accountant tells us the...

This is UV DTF, it is not the same thing as the DTF used for apparel. The naming is a little confusing. There are two sheets of material for UV DTF, an A Sheet and a B Sheet. The A sheet has the permanent adhesive on it. You print with a UV printer onto the A sheet and apply the B sheet with...