Recent content by coltonwanderson

Hey all! I've replaced a mainboard in a VG-540 and I need to do the initial firmware installation. All that I can find are updaters when Peck requires an RFW file. The only RFW I can find is for a 640 and so it gives me a model error. Does anyone have an RFW for a VG-540 they can share? Thanks...

Unfortunately as a Roland dealer tech, I agree that it's a bad head, looks like either physical damage to the face or a small crack in the manifold. If you can get an OEM they are very easy to replace. You've already done the dampers, which means you were basically already there. In fact, you...

If I remember correctly that printer has a cut rail on the left side that you remove during maintenance, is that still in place?

It's under menu-printer setup-head mode. Towards the bottom of the printer setup menu if i remember correctly.

Not sure if you got them or not but the part number for the outside roller assy is 6000005883 and the middle ones are 6000005781. The first part number is labeled as R but I believe the only difference is the orientation of the wheel. The outside wheels have a taper, so I think you just need to...

Yes, unfortunately if you are not able to be on the Windows version previous to that specific update for any reason, you won't be able to get it to work with Cut Studio. Roland is working on a patch for the GR (They just released one for the GR2), but we don't expect to see that for another...

What do you mean that it prints but that you have no control? Do you mean that it prints like normal sometimes, but that sometimes it will just do that and not print?

I would a run the following test to narrow down the issue to one of to major categories, either the tracking, or the cutting. Load a roll or lon gsheet, and put a piece of tape on the cutter where the edge of the paper is. Then feed it forward something like 10-15 feet. Then feed it back. If it...

I know you said you have the pressure settings all the way up, but when you lower the pinch rollers can you verify that there is no play in any of the roller if you wiggle them. Only ask because as a Graphtec technician, a common issue with the 8600s is there is a little piece of plastic on the...

Sounds like everyone got it figured out, but if it helps, this was actually a known issue by Roland. That windows update messed up the communications for a lot of Roland cutters specifically. Until they update their drivers, Roland themselves will tell you to roll back the windows update.

That's getting pretty old for a scan motor, that may well be the issue...

These are the steps from the manual for that error code. Base on my experience of the most common issues, I would hazard that the scan motor is likely going bad. The scan motor gets a lot of wear and tear on it; might help to go to the history menu and see how many hours it has. - Confirm...

did you run a linear encoder setup when you replaced the strip?

My two cents as an Epson tech as well. Wefixprinters is right on, I would just add you probably want two people to remove the heater, one to hold it while the other unplugs the cables. When I first removed one, I was confused by the connectors and they are a bit hard to see, but they all have...

I am not a network guy, so I can relate to being confused with everything, I also could be totally off base as to what the issue is. But, as a tech I had a customer call because they had the same thing happen, so I can at least suggest what I did to fix it. 1. Open command prompt and type in...