Recent content by GenV

Well, we finally got it up and running and the error cleared. Turned out the PCB of the printhead had a faulty port that connected to the m&c scanner, swapping the PCB board out fixed the issue. Thank you all for your inputs!

No, nothing of the sorts unfortunately. It's a smooth ride all the way, feels like something on the software or sensor side of things, like it can't get a signal or a go-ahead.

I checked the software update module again from the web browser and it isn't offering us any further software updates at this moment. Is there a way to force an update check or something? (I did check for an update a couple days after the issues started and i didn't find any then as well)

Hey, thank you for the reply, yeah we're on 2.5.0.0 It's pretty interesting right? As far as I have heard from the technicians this issue has been forwarded to techs of neighboring countries and perhaps even to European HQ. We have a regional distributor who keeps in contact with the...

Hello, first time poster, long time lurker! We've been struggling to clear error 21551 from the printer. It pops up after you feed the media and start to print anything (we've used the printhead quality chart, test print and a print job to troubleshoot), the printhead does a scan to the right...