Recent content by gregwallace

Are you moving the carriage when the machine prompts you to while doing the head gap calibration?

You do have a shim correct? You will need one to accurately measure the head gap.

I believe the service calibrations are part of the service mode options. You will need to find something called POD test and enter a 16 digit code. This will unlock new options that you couldn’t see otherwise. I’ll send you the code shortly. Are you sure the printer is not referring to the media...

I have. In parameters change ink set. When it prompts you to plug in cleaning cartridges turn off the power and unplug the power cord. When you start the machine back up it will ask you what inkset you're using. It worked for me.

Does photozoom pro or perfect resize keep the elements in the foreground from going "soft". Its easy to avoid pixels but i want to avoid the pixels without everything getting blurry. Our guidelines are to keep everything 72dpi or higher. So if your image is 24" at 300dpi you can enlarge to a...

First check the pixel switch. Since its the whole channel that could be your problem. Are there any lights on the heads with the machine on? You could do a head swap as well but do not plug any working heads into the light cyan channel. If there is a problem with the board it could mess up any...

What are the heaters set at?

Alright so you are getting fill errors right? Its unusal for the pump to sound different unless there is air at the pump. Have you swapped the pump connections as well. I know you tricked the machine into thinking channel 2 is 3 and vice versa but did you swap the connections at the pump without...

Hey I'm from little rock as well. Oxford Graphics. Probably not what you had in mind but I thought I'd say hey.

Do you know why you started having problems? Did you run out of ink or have a clogged primary filter which triggered an ink fill error? In my experience if I get a fill error I would do the following. First check to see if the is plenty of ink remaining in the bag. If there is ink, check for...

They are in order. Top to bottom I believe. Channel 1 should be at the top. You can turn them on and off while printing.

Are you running heavy or light smoothing? Unidirectional or bidirectional? Your data cable could be the problem. With the machine off unplug the data cable from the carraige and then plug it back in. I have another weird test. Setup your multilayer print as usual. Before printing turn off you...

Are you selecting flood white in the multilayer options? You shouldnt need to since your ripped file is already white.

I would assume that if your issue is related to the multilayering, you would have issues regardless of whether or not you are using a flood white mutilayer or a full color multilayer. The test would help rule out the rip file being the issue.

Try printing the 6 color file on top of itself to confirm if its a software issue.