Recent content by prizmimaging

The file you attached is just the image layer which doesn't work for troubleshooting the problem you were facing. Will need the actual problem print file to be able to troubleshoot the problem/suggest the actual solution. However, I tested it with a layer of magenta fill below your image...

I'm not the one having problem with the file but yes printing RGB files can have unpredictable result. We've learned thru out the years that spot-color gradients and transparency don't go well together. We recently received a job file where the client applied color to a gray scale picture...

Anytime! I'm glad to be helpful in the community. I don't mind if you want to share that problem file either upload here or pm me the file. I'm interest in why it turns out that way. If I can figure out the problem, I'll send you back the file and share what I did to resolve the issue.

It is a rule of thumb not to touch customer's file. When something like this happened and when we have time, we will go into the file to troubleshoot the problem and then have the customer fixes it and send us the file again. The prepress person needs to be very experienced and detail...

I'm assuming it's a vector file and you are working from Illustrator. Make sure that the color you use on the pattern is not a spot(PMS) color. If it's spot color, convert it into process. If this still doesn't fix the problem, flatten the layers. If flatten the layers doesn't fix it...

Not sure if your printer works the same way. We solved this problem by changing the printer's system date to before ink's expiration date.

It's hard to tell without the actual file. Upload or PM me the file I can check it out for you. If you want to do a contour cut with jpeg file, duplicate the original outlined file on a top layer and place the jpeg file below it.