Recent content by torontosignguys

We should have an update on Monday as Grimco has reached out and said they'll see what they can do.

I just want to reiterate that the New Year has nothing to do with anything. We contacted them prior to the New Year - which is irrelevant since we were promised to have the pricing and promo locked.

We had contact with someone higher up at EPSON who created a case and assigned us a case number. This was us escalating it ourselves through other means. I am not sure what the next steps from this case number is as she didn't really explain anything. We'll see how it unfolds as our new opening...

It definitely is a great machine.

Thank you.

Not at all. We could care less about the $3000. It’s about the ethics and being professional. An ethical and professional business should not lie and deceive their customers. Since many of you may be dealing with these companies now and in the future, it’s good to see where they stand when they...

redacting for the moment

I agree that’s true in most cases. However it was directed towards Grimco, not EPSON.

Also just to update everyone this is how EPSON falls back when they know they’re supporting Grimco’s bad behavior. We mentioned legal since the first email and they’ve corresponded back and forth until 10:41 AM PST today. I cut off his cell number off the bottom of the email for privacy.

Of course we have it in writing and we have already emailed both Grimco and EPSON that we are ready to serve them a statement of claim should they continue to not care. We’re not a small company and we have a really good legal team on retainer (who has approved this post). Hence why we aren’t...

The issue is we told the Grimco Manager we will pay for the equipment and sign whatever is needed, we just wanted the pricing that was offered. He told us in writing he will lock our pricing and promo. Now he’s saying no. The CEO Keith is unresponsive. EPSON seems to commemorate such behavior.

Sending PM

Sorry to clarify: It was before year end when we confirmed with Grimco, but the back and forth communication, lack of response from Grimco, and involving Epson happened yesterday. It was a show LOI and Roland trade-in promo that they were offering ($1000+$2000). We attended both the Sign Expo...

They did this yesterday. We're posting to inform the community.

We were ready to sign the agreement, but the Regional Manager told us there is no need until we have the new location set up. In writing, he stated not to sign it and he promised to hold the pricing and promotion until we had the new location set. Words and promises are legally binding...