The site will be temporarily closed tonight in order to backup and upgrade some of the core software that has recently been updated.
Closure is expected to happen between 8:30 and 9pm.
If all goes well, the site will be re-opened within 60-90 minutes or less.
There has to be an issue or compatibility issue with the OS versions... I have a client with a Roland XC540 that Flexi 8.5 will not Poll Size, but will with Flexi 7.6.
Obviously the drivers change a bit from Flexi version to version but I believe it has to be something that the OS manufacturers...
What software RIP are you using? What Media? What profile setting? Grab as much detail and put it in here to save everyone time. Chances are, if you supply complete information, you should get a relatively quick and accurate fix or suggestion.