This. Send them the damn files, they're gone for good if you blow them off or refuse. But if you're helpful, give them whats needed, and offer your services to them in a professional matter, you may get them back.
Yeah, I kind of thought that too. We are trying to match the engraved piece that was done a long time ago by someone who's not in business anymore. Oh well, we'll just have to pick something close.
Bodoni is very close, might go with that.