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Their previous post said they had a tech install it. If they used a reputable Roland dealer, they can open a Roland service order and have the head replaced or refunded. It is certainly worth a try for the cost of the head. I am a ROLAND TECH for a dealer and We have replaced and refunded many...
Roland parts have a 90 day warranty. Your tech should be able to open a service order and have it replaced or refunded.
Hopefully you still have the head. When I originally saw this post, I was not a registered user or I would have replied sooner.
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