Cutting issues with roland sp300

[quintana711]

Ever since I updated my version of versaworks whenever I send a file with print and cut. One side of the cut line disappears . like it cuts off part of the cut line. the work around has been making a bounding box around the cut line so that it cuts that off but still leaves the inside line untouched.
any comments maybe somebody has had the same issue.
Thanks Cesar

 

[tdgraphics]

What are you using to print from, Illustrator? I had a similar problem and found that when I went to print from Illustrator, I chase VersaWorks, and a the Custom page size. I then went into the setup on the left side and made sure that the indents were both set to 0 (zero) so that it lined up in the document properties in Illustrator. If it is offset slightly, you end up loosing one of the cut lines etc.

 

[quintana711]

thanks, I will try that and hopefully it gets this problem solved.
thank you
cesar

 

[ABPGraphics]

we updated our versaworks and it does the same thing - we are working out of flexi

any suggestions?

 

[Monsterkidz]

Same issue here and all this time I thought it was just us! We use the same "work-around" as Quitana.

 

[JRSdecals]

Sounds like the .eps margin needs to have a value set. Go to the Edit menu and Queue A (or B, whichever you use) settings and go to File Format and set the .eps margin to a value, such as .003 in. It is set to .000 by default. That's what I do, if there is no value it will lose some of the cut data. This will not affect the job in your queue, so after you make the change load it back into the queue and you should be good to go.

 

[Mike_Koval]

in your queue properties, go to file format and change the margins from 0.00 to say .2. this should do the trick

 

[Pacific Coast Sign]

- Go to EDIT Queue A
- FILE FORMAT
- EPS margin is se to "0"...set to .25
- Click OK
Do the same for Queue B
Problem solved.