Grizzly Shear damaged

[Signed Out]

Our new grizzly shear came in today. Unfortunately it arrived poorly packaged and damaged. Claims were started before UPS left. In a bit of a pinch though, have a couple large quantity aluminum sign jobs lined up for this (which already arrived 3 days later than scheduled) Trying to determine if I should get a whole new shear swapped out or accept part replacement? The only visible damage is to the bottom rod that connects the legs of the shear. Hard to tell if anything else was tweaked, although I tend to doubt it. Still I'd prefer not having damaged goods.

Grizzly is giving me the run around, saying up to 48 hours until I get a response from their claims department. If I had all the time in the world I'd wait for a new shear, but I'm thinking it will take a week to get here. So anybody with one of these shears, would you suspect any issues if I just replace the bottom rod?

 

[player]

Get a new one.

 

[Gino]

^^ ditto ^^

 

[jfiscus]

poor, poor, poor shipping/packaging. 100% their fault; not shipping company's fault.

 

[Jburns]

As the rod was bent- thus shortened --it had to pull in the sidewalls - so yes I would say return for new.

 

[Signed Out]

Wow Grizzly's customer service is a joke. They are telling me they have to wait to process their claim with UPS before they will send a replacement... Um hello this is Grizzly's fault, not UPS, looks like it was crated by 10 year old... pressed board for a 1200 lbs piece of equipment. Probably wouldn't see the replacement until the end of next week.

Not acceptable.

I'm close to telling them to come pick this pile up and give me a refund. Guess I have to see if I can get another one (different brand) here any quicker.

What a joke.

 

[2B]

not having that machine, but growing up in metal erection / fabrication. that looks like a support/alignment rod, and if that rod is bent then there is a STRONG possibility that the entire machine is out of alignment.

P!SS POOR packing, and at this point contact them and say you are filing a claim for a lemon if a new and correctly packaged machine is not up and running (insert whatever timeframe you need to complete the pending projects)