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new cutter wont communicate with my computer

Help please. I have the bridge pro720 and it has failed to respond when I use the cut command on both SignCut-X2 and Artcut. I have followed the directions in setting it up with USB and with LPT1(parallel port), set the baud settings correctly and everything. The test button on the actual plotter succesfully makes a box inside another box, but still no response when commanded from the computer. I am using windows xp Please for the love of god after 4 hours of trying someone please help me Thanks
 
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