RIP Error CJ500

[deegrafix]

Trying to print a job and keep getting "RIP Error" message. Other jobs will rip and print, just not this particular one. It's a jpeg and I've re-saved under 3 names so far, tried to send and still have the error. All the details and settings and creation of the art are exactly the same as the image for the curb side of the vehicle, which prints fine. If the %$#@ Color Choice would let me force a length I could use the curb side graphic.

I've been using this machine for years and never had a rip error....

First thing I did was restart the computer and printer but no help. Anyone have an idea?

 

[CS-SignSupply]

Open the JPG in Photoshop or whatever you design with, and add a thin white border to the top or bottom of the file. Resave as new name and retry.

 

[deegrafix]

It didn't work. I guess I'll have to re-load the program and lose my Rip log. I've already tried making small changes to the art in photoshop 3 times and still get the error. Thanks for the tip.

 

[CS-SignSupply]

Have you cleared your RIP queue?