The technician took measurements and there's a bow in the rails that the print head travels on. It's not something they can fix in the field.
Are you sure its the printer? I know you printed a line and put your straight edge on it - but straight edges arent perfect... My aluminum one is a bit warped and the center is a hair lower than the edges.Okay, so my new printer arrived Friday. This was supposed to be white-glove, but they only sent two guys to deliver it and they had no idea how to assemble it, so I had to spend several hours unpacking and assembling the new printer. Once the old printer was removed and the new printer had the inks installed and everything was setup, I printed and cut my test file and... this printer has the same problem. It's not quite as severe, but it's still there. At this point, I need to find a way to work around it for the jobs that will be affected by it. It took 3 and a half months to get this far and I'm done with tech support.