Hey Joesignshop,
Based on the photos, you can try executing the printer's User menu "Factory Default" to see if that helps in any way. If not, then it's out recommendation to contact your authorized Roland dealer to fix the printer.
If you have additional questions or need extra support directly from Roland corporate support, please submit an "official" support request form online here:
Product Support Form | Roland
If you do write us, we look forward to helping you and take care,
Roland Technical Support
Roland DGA Corp.
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