Yeap, that's pretty typical, but I would still complain like crazy. Two weeks down for an easy fix is above and beyond what I'd think is a reasonable time frame. The fact that you bought an additional printer to compensate is understandable, but wild as well. The squeaky wheel gets the grease so I'd still complain, complain, complain and see if they can do something for you. Maybe you can ask for an extension for the warranty/service contract. You've got nothing to lose by asking. I appreciate you sharing this on here as well.