Update- Today i believe is 43 days having the vg that doesnt work. Did have a replacement printer coming and it was taking forever, and install date was going to take another week on top of that so told dispatch that I would like a full refund if they couldn't get out sooner. Then they cancelled my printer from coming before 100% confirming me as to my knowledge. First was told i will be getting refund for my vg and they were going to do a courtesy and put a new mainboard in my vp and inks to get it running, so I have a machine that would work till i ordered something else or kept my vp. Since i traded it in and its been sitting in a box in my shop waiting to ship out when they got my vg working properly. Well my dealer has the stand, and inks and everything else besides the top of the printer. So i was worried that heads would be dried up and they stated they would get it running, and fix main board since i had issues with the connection problem on these vp. Then found out they only want to refund me for the printer and NOT the ink cost. Which each cartridge has more than 75% left. I feel like they should refund me in full for my purchase of printer and the invoice total. The fixing of the vp was a "courtesy". Now they are saying that they are sticking about $3,000 into my vp so I am assuming they want to offset the cost. Which shouldn't be my problem. That being said i would be basically renting a dud machine for $1000 since that's the ink cost, be out loan fees, credit card fees, Interest, Wasted material, shop hourly rate messing with this machine from day 1. Lost bigger jobs since we cant do full wrap with this printer the way it works, Stress for the last month. Phone hours spent trying to fix this, samples printed, and emails back and forth. Also, i am not here to bad mouth roland. Before this experience i have had nothing but good results from them for the last 6-7 years. I just want them to make this right. I think there courtesy of fixing the vp is very generous and showing they stick behind their product. For the hassle this has been, i think thats necessary.