premiercolour
Merchant Member
An online order came in for a Graphtec feed motor from our shopify platform. No big deal. Another order that we need to fill in. Ordered from Graphtec and shipped the order. After a month, we got a chargeback from the customer. Fraudulent transaction. Their words against ours. I have prepared to lose the $450 ($426 for the motor and 2nd day for $24). I have tried to fight the claim and lost every time. We have the tracking number, signature on the package. It seems like the only thing we can do is to document who had made these purchases and try to stop it before it gets shipped out.
What's your solution for chargeback? Wait and get ripped off?
Any comments are appreciated.
What's your solution for chargeback? Wait and get ripped off?
Any comments are appreciated.