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UPDATE i found 3 sensors on my machine. 2 of the sensors are on the machine located where the paper feeds into the machine. 1 before it goes under the pressure rollers and another right after it comes out of the pressure rollers. the 3rd sensor is on next to the black print head. i took...

where is the second sensor? i know the sensor that eventually ends up under the media, it looks like an eye. i am certain that this sensor is working properly. that sensor finds the end of the paper. what about the sensor that looks at the width...that is the one that i suspect is not working.

i was searching and another person posted this can i disable the confirm paper on my printer?

was this issue resolved? i am having similar problems, but i did not have a capping problem. i have set it to roll with my roll- undefined paper i have set it on sheet with a sheet of vinyl and i still get the same error.

i don't know if i can justify $125/30 minutes on the phone with a tech.

ok, good news and bad news... good news i cleaned the print heads and i put everything back together successfully. i turned the printer on, undefined paper error, but i was able to run a fill and for the first time in a long time i saw ink come out of the color waste tube. black always came...

paper end works no problem...i see it feed the paper forward, then it rolls it back and stops at the right spot. then the head comes out from the capping station, scans for about 1 second and goes back home. when it IS successful, it proceeds to the other end of the paper. i have never had...

ok, good news. i stripped the machine down to the black and color heads and i cleaned out the dampers and the heads. at first, i was only getting a little blue to come out...so i put some solvent solution where the nipple plugs into the bottom of the damper and now i have yellow and pink and...

all i know is that the sponges in my capping station, i am assuming that is where the head defaults to when the machine isnt in use, they are dark in color and they are under the plastic tabs. if they are raised, would they be above the plastic tabs? i guess what i am saying is that i dont...

dampers have wet and clean ink in them. i dont know what raised cap tops look like, so i couldnt tell you if that is one of the problems that i have. also, i will try to do a wash today, since i have never done a wash. for a wash, do i just use the cleaning solvent cartridges and do every...

ok, here is an update guys... signsbydale knows where i am at with my paper undefined error... as far as the fill here it goes... i used my syringe on the dump lines today, black and color, no suction on either lines, i assume this is a good sign from the post above. i went to the utility...

nothing...

i only have 1 type of vinyl. and i dont know what you mean by your second suggestion.

yeah, that was checked already, thanks. i was hoping it was something obvious, but i have been at this since 9am, it is not 330pm central time...

right, i have aligned it every way i can and it isn't working. there is a 5mm threshold according to the manual. also, this happened when i fired up the machine this morning....meaning, i didn't re align anything from yesterday. and yesterday it was confirming the paper all day long... it...

yup, that is what i have been doing since 9am this morning. came for some help online and i have been reading the manual....nothing, cant figure it out.

i have not been able to run the fill utility yet. right now i keep getting the undefined paper. yesterday it was working perfect, as far as confirming paper. i didnt touch anything and today when i powered it on, it wont confirm paper. this thing just doesn't like me. just to straighten...

ok, so i made sure i aligned it like the book said, although i never did this from day one, i must have gotten lucky and placed it in the proper spot. i tried everything to get it to align, still no luck. one thing i noticed in my last attempt, it was feeding the paper backwards to try to find...

they got air in them because i took them apart. however, i learned that there is a fill option under the utility menu.

nah, thats ok. they want $775 just to come out here and then $225/hour after that. i got some help in another thread, i am going to try those suggestions and try to figure out the problem. they will be my very last resort. yeah, you could say that my boss is wasting time paying me and i...