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Yes that included installation, they charged us for 2 head washing kits when they used only one so the bill was adjusted to a little over 2500 bucks to replace the head. Been running a patch of green ink everyday, hopefully that will keep the green channel from clogging up.

We use Production House as our RIP and it uses the green ink, the last time the tech was in he said maybe it not enough green was going through the line so I made a 20"x10" green only file that I run every morning, we'll see if this helps. The tech also had a list of bad green ink lot numbers...

We had to replace one out of warranty recently and just got the bill and it was just shy of $3000, I'm not sure it was the head strikes that caused the failure, although I may be wrong, this has been the third head that has been replaced in the 15 months that we have owned this machine and it is...

Have not had this problem with our printer (knock on wood), we have had an ongoing issue with paper tracking and we have had to replace 3 heads in the 15 months that we've owned this printer, 2 under warranty and one out of warranty. What kind of sound does it make before the belt goes out? Ours...

The answer to your first question would be No, not until Epson gets the bugs out of this machine. The second question again would be No, we have had this machine about 15 months and it has been down for a little over 3 weeks in that period of time, this last time was out of warranty and cost...

Hi, I signed up with the forum a little while ago and have gotten some useful tips, there is a ton of info. I have been in the ink jet printing field for about 15 years, and now currently run a Roland XC-540 and an Epson GS6000 with an Onyx rip.