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We've been running an original Edge for a while now, with limited issues. We recently picked up an FX and it came with a foil caddy installed. It prints fine. Since I have ZERO experience with this particular machine I am not sure if there is a trick to removing the caddy or if the machine is...

A lot of our Gerber prints are one color on clear (gold, white, etc). I print on the Edge, with Graphtec marks. I have sheets of pre-printed black on clear graphtech marks that I carefully place over the white/gold marks then I cut. Works great. I am not a fan of my GSX plus and really prefer...

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We have a pro-lam pocket rocket which is no longer heating up. We think it's the thermostat control, however, we cannot get Pro-Lam or the half a dozen other pro-lam dealers to return our calls over the last week. We want to buy the part and ship it ASAP, but no one wants to take our money! We...

We purchased the machine through US Cutter. No, we did not install it. Yes, we paid $1200 for install and training. It was a long process and we were saddled with issues from the get go. Yes, they have tried to help, but my support contact at US Cutter said that I would have to go to HP for...

I have been working with HP and although we were able to decrease the grain by adjusting the advance factor (as suggested earlier in this post) the grain is still, to my standards, too much. HP has been very helpful, and supportive. However, after making a number of adjustments and tests, and...

I hate when they show up at our shop! Some can be so pushy! My staff knows to intercept and send them on their way. We have two people who answer the phones for us and they simply hang up on solicitors.

I am so appreciative. Thank you everyone for all your advice and suggestions! I spent most of yesterday working with my Tech that installed the machine, and the rest of today going back and forth with HP via phone support. They are going to be sending out a rep to sort this out. I will post...

I understand. I was asking to see what his reasoning was. I haven't had a chance to try your suggestion yet as I have been on the phone and teamviewer with my tech all afternoon. I'm feeling a little discouraged. My rep is printing my files at his location to compare.

Attached are the results I am seeing after running a print head alignment, per my tech's request. The test was printed on Grimco Briteline Gloss 3203 with a freshly downloaded Grimco profile. Completely unaltered by me. Although I lack experience, and am in the processing of learning this...

Flexi is what our REP suggested. However, with the cloud subscription, I am not tied to it, so if it really is the issue I have no problem finding another solution. What would be your suggestion? Most of our printing, up until now, has been done on xerox digital presses, so I am familiar with...

Paul, Thank you for such a comprehensive response. I have taken your advice and updated the firmware via the link provided. I was at version .10, and the latest is .12. I was unaware that there was a lag between the auto update and the hp website. I can confirm that the settings in the RIP...

No, at the moment we are using Flexi Cloud. However, I have ensured that the DPI is set at 600. Thank you!

Not Yet. It's on my list. Thanks for the suggestion. :)

We have a brand new hp latex 310 which was installed a few weeks ago. Out of the box it came with three defective print heads. Hp sent out new ones but I have some serious concerns about the print quality. This is is our first wide format printer, so the possibility that the issue is user...

Kevin, I have sent you an email. I did not communicate with Chat, rather a phone call. I'd be happy to discuss further.

We have done both. I appreciate being able to deduct the lease as an operating expense. For some large purchases it has made sense for us to lease. The way I see it is, we keep our cash flow liquid, and have a predictable expense every month. We would never borrow more than we could pay per...

I looked into shopvox, however, after a quick, very awkward conversation, this is what I learned: Express will pull orders from Quickbooks, but not Quickbooks Enterprise Pro does not pull orders from QB, rather it pushes , and I'm pretty sure it is incompatible with Enterprise The only...