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The original SP and other models had a pump that would fail at about 25,000 cycles. If you got the new pump and pump kit you will need to upgrade the firmware and change some system switches in service mode. Roland has a program in place about 2 years ago switching out pumps if they failed at...

Do not remove the ink cartridges unless you insert empty cartridges in there, do not turn the machine on it's side. Lock the head withthe blue bar off the back or at least tape or zip tie the head assembly in place. That sounds simple but you would not believe how many machines come in for...

If there is ink in the captop you have the head in pretty much the correct place. The only real way to align the head is in service mode you can check the bias, vertical, horizonal, along with bi-di. Short of that really the next best thing to do is look at the nozzle test pattern and use that...

0109 is the wiper blades not the cutter cable and guides but those should be cleaned anyway on a monthly basis at least. Clean the metal shelf underneath them. The 0109 is mist likely the wiper blades or scraper are either dirty and need to be cleaned or the scraper broke off. One way to...

I get calls all the time from people running third party inks and the having problems with the ink. Good luck trying to get the one of those 3rd party distributors to pay for the repairs. It typically cost $1K when something really goes wrong. How many cartridges are you going to have to buy...

One quick thing to try is to put a piece of tape down running front to back on the right hand side of the platen so that half the tape is under the edge of the material then mark it with a pen. Then shuffle the material back and forth and you will quickly see if it is walking. If it is not the...

Jet is correct about nozzle soaks, we put together a procedure and passed it on to Roland several years ago. I am not sure if Roland is giving out this info but we use it to help customers several times a week. You can speed things up if you use binder clips to clamp off the lines. Also be...

If you email me I will send you a procedure on how to do a nozzle soak we use this all the time for customers.

Do NOT pull the cartridges and leave them out the ink will run out and the needle can dry out. The biggest thing to watch when removing dampers is to GENTLY pull them straight up SLOWLY do not twist or rock them. You also want to use a syringe to precharge the new dampers before installing...

The left, right and up will put you in limit position initilize mode which will eventually read the linear encoder strip. The other user is right you have to get into service mode to really run the encoder calibration and the set up. This really should be done also. Lastly if you are changing...

When you removed the dampers you might have either not got it back on snugly. The o ring in their eventually will dialate and cause an air leak. The other thing that might have happened was to crack the ink manifold on the head on just that side. The head typically does not fail on one side...