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Hi VanderJ - my computer guy came in this morning... he figures it's not the serial port issue: it worked on the Mac with that exact setup for more than 10 years. Macs are better, that's all there is to it! But, I'm stuck on the Windows machine now, and must solve this problem. He says it is...

Thanks, Southpaw... I did find the place to change that, and regrettably it turned out not to be the issue... :-( ~Lynn

Can you tell me how to do that, please? If not, I'll check with my computer guy. It does cut, every time I restart. I only get one, two cuts if I'm really lucky.

Hello all! Update: Sign Shop for sale. Seriously. Oh... update on the communication problem. The error message actually says 'cannot open port'. New cables, disabled usb 'sleep' modes. Neither worked. The only good thing is that I can get one cut on each restart (keep you fingers crossed). To...

Hi GASouthpaw! I just got back from GA! My computer guy just talked me through disabling the usb sleep modes. I hope that works! Thanks for the suggestion, and I'll let you know.

Hi GA Southpaw... I just got back from Georgia! My computer guy talked me through disabling the sleep or power down mode for any usb connections. I hope that works, but we haven't tried cutting yet today... Lynn

Thank you, all. There are some useful suggestions to try here. The thing that confuses me is that I've been using this cable/adapter system for 10 years without trouble from my Macintosh computers. It only cropped up when two things happened: I switched to the Windows platform and upgraded to...

Hi VanderJ - maybe it does now, but when I bought the cutter 18 years ago, it was a serial port. That is why I have the adapter on it. Pre-usb :-) Lynn

Hello, Good People, I am having trouble with FlexiSign 12. I just converted from 18 years of using a Macintosh platform to using Windows (now using Windows 7). Ever since we bought the new computers we've been having trouble with cutting. Sometimes it cuts just fine, and then all of a sudden we...