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I am following the directions exactly as shown from video at https://www.youtube.com/watch?v=uEYS7A6fpbU (this is my machine) and the tool carriage simply isn't disconnecting from the head carriage. It stays stuck to the magnet after it is supposed to release. I end up having to pry very hard...

VS-640 wouldn't "cut sheet" so I decided to the the LIMIT POSITION & CUT DOWN POSITION INITIALIZE procedure. But when I do this the tool carriage is VERY hard to separate from the head carriage. From what I understand when doing this procedure the magnet should let go so the tool carriage...

Both the small fuses on the main board were out so I replaced them. As soon as I turn on the machine they blow. Decided to unplug the cables from the head to make sure it wasn't the head or the cables and it still blows them both as soon as I turn it on. So I would assume this eliminates the...

Replaced the fried carriage board but still not printing. Not even sure what is left to replace at this point.

The good news: after replacing the cap-top, 9 dampers and now the head I, finally found the pressure leak. I decided to take off the cap top I replaced a few weeks ago (when things started going bad) just to make sure the lines were on the bottom nice and tight. Well there are 3 holes in the...

Cartridges are full for the most part. Some are close to being empty but I can still pull ink through the lines so they aren't completely drained yet. The problem is I am getting NO pressure when pulling from the lines so this is not a slow leak. I can hear it leaking somewhere in the...

Yeah, it sucks but I am normally pretty good at keeping a machine maintained once it's going. Just this one has never printed at full capacity since I got it so I'm getting frustrated trying to get it started so it can make me some money instead of costing me money. I'll get it figured out...

So replaced all 4 dampers with no change in results. Tried manually pulling ink and it sounds like air is being sucked in through part of the pump (can hear gurgling in the pump area). All looks good though. Tried pulling ink from cap top lines with no luck (bypassing pump). But I can pull...

Well I'll just order one of those too to be on the safe side. There is some ink around the top of the manifold but I just assumed it came from dampers when I pulled them out.

I have major trust issues with techs around here (even for my cars). Last time I had someone come out to work on my SP-300V their idea of diagnosing the problem was to just start replacing parts starting with the cheapest part and "hopefully that fixes it". After replacing the small board...

Replaced the yellow/cyan damper and now NOTHING is printing. I have done several cleanings and even manually pulled ink through the lines but I can't get one single drop of ink to test print now. This machine is driving me nuts!...I've spent over $1000 on just ink and supplies trying to get...

Thanks for the replies. I was thinking I need to buy those supplies for back up as I always have some on hand for my 300. But was at least hoping to get a few prints out of the machine before I needed to start replacing stuff. Hopefully this isn't a preview of how this machine will be.

I've had my SP-300V for many years and it has been great (for the most part). I decided to compliment it with a used VS-640. It came from a reputable dealer and all prints well at first. But then about 13 inches in the yellow starts to drop. I printed once, and didn't catch it at first but...

This is the only thing I can think of since I haven't modified the file. Since I have Cloud maybe the latest update renders gradients different. I know I have had major issues with contour cutting legacy files with Cloud that support can't seem to figure out. I imported the original .eps file...

It has been saved as a flexi file for years. I haven't modified the file so it should print the same as it always has. Haven't tried exporting it as a different file type.

This is really weird and in many years of printing I have never seen this. I have a file that has always printed fine but today when I print it looks like it is not printing certain layers of the file. It previews fine in the file and even in production manager but what comes out it nothing...

Never seen this happen so random but some edges are all jagged when cutting. Files are good. Originally just seen it with black but today noticed it with white. Blade still seems to be cutting just fine. And in my 14 years of cutting I've never seen this happen when the blade starts to go...

It's going on a customers car via mail order so we send them the length they order (we have smaller sizes but this is the largest we offer). As stated in my original post I got it to work by cutting with my other machine so it's not an emergency (already shipped). Just simply wondering if this...

Not sure how I missed this since I just did it 6 months ago but here's a refresher if you lose your preset: 1. Open Production Manager 2. select the printer setup 3. right click on the setup 4. Select Default job properties 5. go to the 3rd tab (Color Management tab) 6. on the top of this...

Surely this isn't the case as the machine is only about a month old. And I always leave the wheels up when not in use.