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Change the plotter's Command language to Auto. This is done from the Menu button on the Graphtec's control panel.

Yes, here is the link: http://graphtecamerica.com/support/ From there, click Cutting Plotters > Discontinued Legacy Cutting Plotters > Choose your model. There will be a PDF that describes the firmware update procedure for that machine.

Out of curiosity, what software RIP are those of you who are experiencing this issue (reddish neutrals/ grays) using? This is not a printer issue, and is something that all printers are prone to. It is a classic color management/ RIP issue.

The last thing that should be done is to change the color in the file in an effort to get the printer to produce the desired color. That approach (or using the dreaded CMYK slider controls in the RIP) is terribly inefficient at best. Blue and Purple are different hues. They are close to each...

This is a very common issue, and it will typically occur for one of two reasons: 1) The monitor is not calibrated (Profiled), and is shifting the purplish hue color into the blue range on the display. The printer is printing the color in the file. Solution to this is to calibrate the display...

You should be restricting (Cyan in this case) at point where the hook (direction change) occurs.

RIP developers will oftentimes publish profile creation training resources, such as whitepapers and video training tools. These, combined with extensive practice, will eventually get the practitioner where they want to go. To get there faster, there are a number of consultants who train users...

Does this mean that you are shutting the machine down at night and over weekends? If so, this is not a recommended practice, as it is not intended to cycle power on that frequent basis. It should go to a low-power sleep state when not in use, and wake up automatically upon receipt of data or...

I have never run VMP, but do have years of experience in the past with parallel dongles interfering with cutting plotters interfaced via parallel cables through the dongle. simple answer is this: Don't. Use the proper serial cable (null modem RS232), or better yet USB cable if your cuter...

When Onyx released the 10.2x product, with the Graphtec FC it will automatically search for the marks after sending the job. Onyx 10.0 and 10.1 releases prompt the user on the Graphtec to move to the first mark then hit Enter on the plotter.

There are no aqueous, latex, or solvent printers that I know of that can put ink to the edge of the media roll. Some UV curing printers can do this. Roll feed printers typically trim the excess as a post-print finishing step.

Onyx needs Administrator rights to perform this function. Right-click on the RIP-Queue icon and click 'Run As Administrator'.

The 86.01 error is related to the carriage assembly. Check for anything that is obstructing the movement of the carriage across the width of the plotter, and remove it. In the event of a failure, it would likely be the scan axis motor or linear encoder strip.

Light inks (light cyan and light magenta) do virtually nothing to enhance the gamut volume, but they do tend to put a lot of the ink's base (water or solvent) onto the media, which needs to be controlled through heat or other means. Particularly with the latex inks but also solvent, you want to...

In practical terns, the differences are minor. The 792 ink is bit glossier and the Black is slightly more dense. The 792 also qualifies for the 3M MCS warranty.

First place to look is at the nozzle performance of your printhead(s). Post an image of the test draw and we can go from there.

Who manufactures the media, and what it it's model number/ name?

I am assuming that you are running one of the many versions of solvent or eco-solvent ink. In order to print on fabric with any solvent ink, you need to purchase the right fabric. In this case, that means a fabric that has been coated to react with solvent ink and hold the drop shape, and keep...

Nature of the beast when buying a brand new model of printer. It will likely take at least 6 months to see support for this machine from any media manufacturers if history is any guide. Of course you can always make your own, but it takes resources for that (measurement device and ICC software...

The operative term for raster (Image) files should always be PPI (Pixels per Inch), and never DPI. At a file resolution of 100 PPI, an uncompressed RGB raster file will be slightly over 4MB in size per square foot of area in the file. For image files, 100 PPI is normally sufficient resolution...