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Just wondering if anyone else has encountered this issue. It started last week and happens randomly so far, no rhyme or reason that we have figured out. Our XR-640 is printing along fine and then just stops - it isn't a data hiccup issue because the screen would read now processing - I...

I discovered (with some experimentation) the super secret nintendo cheat code to get into service mode so I feel alot better about swapping the main board out. It's pretty simple and it will give you an adjustment option in the menu.

Has anyone replaced the Main Board in their CE6000-60? Of course ours is just a few months out of warranty and because I didn't buy the board from one of their approved reps, Graphtec is being less than helpful. I am looking for either the pages from the service manual related to switching out...

This worked for us "There is a transparency in the file. Save as PDF4 1.3 then click Advanced tab. Click Custom another menu pops up. Make sure Convert Strokes to outlines is unchecked." This solution worked for us, we had a file with some colors set at 75% transparency and tried flattening...

"Leftward" or "Rightward" Hi, Did you ever discover the source of your problem? We have been experiencing the same thing with our 5 year old XC540 except in the opposite direction. I just cleaned the encoder strip but as I was looking at it, I noticed that the left most pinch roller was...

Just got word from Graphtec that it is not possible to run multiple plotters from Cutting Master 2. I have a hard time believing that this is not an issue in the industry with Graphtec and Cutting Master 2. Is there another bridge program out there that works with the Graphtec plotters that...

Hi All! Is anyone out there running more than one plotter with their Cutting Master 2 software? We have our old CE-3000-60 workhorse that still works great (most of the time) and recently purchased a CE-5000-60 to work along side the other one until it gives up the ghost. Cutting Master...

Thanks for the help, I'll pass that on :thankyou:

Pic Ok I think I did it right this time

Hi Guys, My engraver said she spent an hour trying to ID this font. Can any one out there tell me what it is so I can tell her? It looks pretty standard to me but it has been many years since I've done any engraving. Any help would be appreciated. I went through all my standard system...

Solved (for now) Thanks for all the suggestions, what we ended up doing was going out and buying a wireless usb port that broadcasts a TCP/IP address. We had to manually set up each of our various operating systems with the new address but after that everything seems to be working very well...

No luck last night, worked on it for 3 hours. Tried setting up a virtual (imaginary) printer that it could see over the network and route it to the proper port. Didn't work. Going to try a few more things today in the hopes that one of them might. I got it to work once, there must be a way that...

Yes, and for whatever reason, it will simply not recognize the Plotter over the network. It is incredibly frustrating. It will work on the computer it is hooked up to and with everything still running cutting master 1, its just this one computer and it is driving me batty! I will however...

Guess what.... we upgraded our computers to Windows 7 machines and we are having the same D$*@ problem (AGAIN!). Only this time we can't hook up the serial printer to fool Cutting Master 2 into seeing it because the new computers don't have serial ports. Working on a solution.... will let you...

Don't Panic ;) Hi and Welcome If you haven't already, you could try the website www.identifont.com it is hit or miss but you can type in the word and it will ask you for a basic description of each of the letters and come up with similar typestyles. Good Luck

I did what we are not supposed to do. I put it in cleaning mode then I loaded a clean swab with cleaning solution and touched it to the face of the affected printheads (did not rub). I held it there for 2-3 seconds and that seemed to do it. There was a noticable change to the test print so I...

I was able to get most of the dot dropping to stop. It went from 80% of the lines missing down to about 20% missing. But we are still having issues. I saw a note on a different thread that talked about soaking the print heads in cleaning solution in their caps. There wasn't an explanation...

Hi All, I am hoping we don't need new print heads but we are experiencing some major dot dropping on our test prints. Cyan and yellow are affected the most. Have done normal, medium, powerful and manual cleanings and it is not helping. We replaced the cyan cartridge on Friday, has anyone...

The Graphtec mysteriously started behaving itself again. I am waiting for some software to get our 30" Roland CAMM-1 up and running. Once we get that going I am going to overhaul the Graphtec and reset to factory defaults and get some replacement parts. Anyone know a good place to get new...

Well, that stinks... I'm not ot sure if this Graphtec was a Sign Warehouse purchase or not. But, I suppose at this point, it would probably be cheaper to buy a new one than to have to send it away the old clunker for service. Grr. Thanks for the input :)