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At this point I'm over the entire situation. I'm super disappointed in how I was treated through the process. I was pretty upset with airmark but Dave at summa is really who we had issues with. But for some reason Phil keeps telling people I was abusive, some would call that defamation.

Yes I still have the machine. And yes I still get device read failure with cuts constantly canceling. Yes I'm upset airmark refused to back a client that paid 60k for a machine. Yes I hate summa for cancelling my warranty because they couldn't fix my problem. They lied and said I was an isolated...

anyone have feedback on their experience with this printer? Trying to justify the cost of it being 3x our latex machines. Besides ink and speed is it worth it?

yeah, that's what i figured.

You're welcome to call me, you have my number. I think.

Why am i upset? Phil, you seem smart - you know why I'm upset. So let's not beat around the bush. Your company has 0 interest in having your clients back. I have documentation that might make your head explode - it's vast. Attempting to fix something, and not fixing it, isn't good enough. No...

another airmark and summa SUCKS bump. Have a nice week.

just here to bump and remind everyone that summa will leave you high and dry if they can't fix your problems, and airmark will not side with the company who paid them money for the machine, but side with summa. Real customer support.

I see Silvers, and Whites. Silvers are essentially the golds, they're soft and conform

yup, ordered last week https://cheapwraptools.com/

that's completely fine, and makes total sense. What doesn't make sense is that they gave me a broken machine, fixed the part so it stops breaking, and won't give it to me. Essentially it's a recall part. It's okay, i Bought it from a different vendor, as AIRMARK refused to sell it to me.

This is one of the cheapest machines in my shop, and it gives us the most problems. I have had a few problems with my HPs in the past, and yes HP were difficult, but my vendor GRIMCO, took care of the problem even though HP wouldn't. Because, you know, they actually stand behind a product they...

they essentially said it they aren't.

yup. He sold me the machine. It never worked properly. They have been trying to fix it for 2 years, it has now passed warranty dates, nothing fixed, and they cancelled me. Summa will not help me or support me because, "No matter what they do it won't make me happy" Summa: "Here's a machine...

I was told by grimco and airmark that the board has issues, and that they blow on fperformance in a lot of cases. Also that they were swapping out boards out of warranty because it was a known issue. Nope not for me. Only others. SUPER unethical of summa, and very disappointed that airmarks...

Hey Phil, I can make this as embarrassing as you want. First off, you can't cancel a client because you can't figure out how to fix something. I spent 60k with your company, and you gave me a lemon. And while you tried to fix issues, they never got fixed. Essentially you got mad at me for not...

No Phil sold it to me. Airmark tried to help (they're a decent company but Phil was pretty disrespectful to me a certain times) So summa came in to help, couldn't solve the issue and told me to kick rocks essentially. now they are blocking me from getting support.

Right so the issue with this is this. They are liars. They told me all the problems i was having was isolated. From the F performance, to device read failures.. ETC. Come to find out a ton of people are having these issues.. EVEN ADMITED TO ME the board has been an issue from day 1.

Sure. Where to start.. here's a very compressed version. From Day 1 we've had issues. The constant issue that we OR SUMMA has ever figured out is the constant device read failure.. and i mean constant. IT just cancels cuts. So we have to unroll an entire roll, and re roll it the other...

hey man! how you been. Hope all is well. Been crazy busy!