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Or may be a hardware issue. Try to heat the mainboard area on the printer and restart the printer

New print heads ALWAYS new cable card.

Replace the printheads.

Photo

Yes. It s corect.

Verify if the mainboard working well.

Conect the printer direc to the PC. Put the same class IP ex. PC 192.168.1.13 and the printer 192.168.1.14, set for bouth device (pc and printer) the sub net mask 255.255.255.0 afther that in your internet browser type the printer IP and pres enter. If the printer and cable are ok the updat...

You must change all electrolitic capacitor on mainboard. The aging of capacitors add noise and this is big problem.

Try to heat the network area inside the printer. Use max 60 celsius degree. If it work is electronic issue.

Look for some blockages, or bad encoder. And after that look for defective boards.

Wo You need to call a tech fron Roland. For service mode BN 20 Roland made a special program.

Any update for this printer?

Make a best quality print...if is possible 12 pass and another print in low quality mode . Increase to the maximum the temperature for print and drier The issue is in the same position for both printheads.. . In my opinion the printheads are fine .

Clean the metalic outline of the printhead...must be clear metalic...I see dirth on it. And after that in service mode make the default head alignment...in service mod not user mode.b

Take o look to the penknife holder pls. And move the printcariadge to the left side of the printer (mentenance position) and make o picture for as. Its important to see the surface of the printhead.

Take a look if something touch the media, tray to cut an 1 m. I see that with media contamination.

Change the height of the print heads and make another print test.

This printer is a nightmare. Try to find an electronic workshop and chance Y5 (oscilator clock for network chip RTL 8201) and Y2 ( oscilator clock for AU2100 micoprocesor) .