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The drive shaft for my fb500 keeps coming loose , I am able to get it back in the hole at the bottom but as it prints the shaft raises higher and higher until it comes out again. Any thoughts on how to fix it?

Hi, My carriage is getting stuck as it moves and giving me a carriage error. I've removed the lubricant from the rails and reapplied but I can still feel when I move the carriage that it's getting stuck/has resistance. I've cleaned the wheels as well , I don't see any dust stuck anywhere. Any...

This happens whenever I print this file(the fade of color at the top), not sure why and can't figure out how to fix it. I print at the highest quality, material is polystyrene

Sometimes my prints fade out at the end of the print, happens randomly usually..anyone know what I can do to fix?

How do I calibrate the Kala laminator? I tried pressing foot pedal and M and nothing happened. I made sure foot pedal was turned on

Hi, The gear has fallen off my spindle, the screws are inside the pole. Someone told me to take the silver "pin" out to take it apart but the "pin" is threaded like a screw and has no screw head it's just hallow. Any ideas on how to fix it?

Hi, A lot of the times when I print full black print one side does not dry, it it always a .5" or so and always on the right side of the bed. Any advice?

Hi, I'm printing on a sihl material, specifically briteline roll up 360. I am using the recommendated profile. I'm getting a lot of ink spread on this design, what can I do to fix it ? Does my optimizer need replacing ?

I replaced my LCLM printed head a month ago, in Monday this week it was causing streaking in my prints. I replaced it again, now it's Friday and the same thing is happening with the brand new print head. Not sure what I can do to fix this other than having a tech come. Any ideas ?

The option to cut the substrate on my latex 360 is grayed out, I didn't change anything with the settings. The only option I can find is to run a test cut which it passes..not sure what else to do to fix it.

Hi, I've been having two issues with a gray print on PVC banner. I have a lighter colored vertical stripe and horizontal green stripes. I tried color calibration, print head alignments and cleanings. I've printed on other material and haven't noticed this issue. I tried a couple different banner...

Hi, Been having trouble with my flatbed. I was getting carriage motion failures back to back, changed the motor and the encoder strip. Now I just keep getting error W-SS-4 after air purge. Any thoughts ?? There is no other error code displayed other than this

Hi, What is the best way to clean the ink build up off the FB500 belt? Plastic blade seems to work okay but still kinda hard to get the ink off

Hi, What is the best way to clean the ink build up off the FB500 belt? Plastic blade seems to work okay but still kinda hard to get the ink off

I can't figure out how to print my design in the center of the substrate. I tried setting it to center, left and right justified in onyx rip but Everytime I print it it comes out right justified, I don't have any margins on either.

just testing

I've been having streaking today with a specific modified profile, I changed my magenta ink today as well and had some issues with other profiles too but it went away after head alignment/cleaning. I ran a color calibration, a drop test and cleaning and am still getting streaking. This profile...