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Sorry I didn't reply sooner. We came up with a solution in a couple of days and then had everything that was pushed back to catch up on and got slammed with more work. I feel like I've barely had time to breath lately. Thanks for the potential help, but I think we're good now and have backed up...

The cut server on our Onyx PosterShop 11 will not load. I know we should upgrade to a newer version, but convincing the boss to spend money isn't easy, especially this time of year for us. We think a reinstall would fix our problem, but we don't have the disc(s). All of our large format/sign...

One of the main resistor end caps and the wiring attached to it were burnt to a crisp. Replacement is $284. Not quite the cheap, easy fix I was hoping for, but doesn't seem to bad. I appreciate the help.

We've got a used RS 1402-HW Laminator that won't heat up. I'm having trouble finding any sort of trouble shooter for it to help me figure out what might be wrong. The only instruction in the manual we have says push the heat button to turn it on or off. I would assume there are fuses somewhere...

We use Shopworks. It can do a lot more than what we use it for, but it is also not terribly user friendly. Lots of tabs that don't necessarily take you to where you expect them to. We have a sign dept, screen print, embroidery, DTG/DTF, heat transfer vinyl, and sewing. It has a different icon...

I don't know if this question was ever answered but I am relatively new to large format printing and running Onyx 11 and ran into this same problem. Nearly every file I was ripping would get resized to letter paper size and I couldn't figure out why. I finally found enough info to get me in the...

I was wondering if you ever figured out what was going on. I am using an HP Latex 360 and just started having the same issue. This is the only post I can find that even mentions this sort of problem.