Any independent service technicians?

[TopFliteGraphics]

My HP 315 is on the fritz. The cyan ink slot is having issues and I was told by HP it is most likely the PIP sensor. The kicker is, because I don't have a service contract, the minimum cost is $1800! Or if I want to sign a $3143 one year service agreement, they will "discount" that cost to $999. So basically $4000 to fix a simple sensor. WTF?!?!?! I can buy a brand new printer for $10K!

I love my printer and it has been 100% trouble free for 5 years. My last payment is next month and I was really looking forward to no more payments for a while.

Bottom line, is there anyone in south Florida that services these printers? Or does anyone know where to buy a PIP sensor? I am sure I can handle swapping it out myself if push comes to shove.

 

[Steenland]

If you're the least bit handy and have the 300-series service manual, don't be afraid to try this yourself. I've been running HP large-format printers since 1998 and I've never paid for a service call. The service manuals take you through the procedures step-by-step.

 

[TopFliteGraphics]

I am pretty handy. Not worried about that. Push come to shove I will do it myself. Where can you buy the parts?

 

[chrisphilipps]

You can purchase a PIP on our website, https://www.thegrs.com/item.asp?id=B4H70-67137&type=0 or by giving us a call (973) 808-8600 Ext. 1.