ARIZONA 1380 XT COLOR PROBLEM

[rom3o]

Hello all,

I have a problem with canon arizona 1380 XT
My gray colors have a green tinge.
I am sending photos of the original printout that came with the machine and our new printout for comparison, printed straight from the machine on its profile.
Has anyone had such a problem?

 

[SignMeUpGraphics]

What does the nozzle test look like?

I think one of the heads isn't firing properly (magenta most likely). This used to happen for us sometimes when one cyan head wasn't firing. Replaced the ribbon cable and problem solved.

 

[rom3o]

the nozzle test is very good. The machine is only one year old.

 

[Pauly]

nozzles could look good, but are they firing properly?

 

[rom3o]

i think so properly shooting

 

[Pauly]

how did you print out the print?
Via your RIP PC / Onyx?
Or
via your arizona software on the arizona? (the same way you'd do your nozzle checks)

 

[rom3o]

On software Arizona

it's not a profile problem

 

[Pauly]

If you could show us your nozzle test print, it will help us help you find the issue.

We need to determine if its mechanical/hardware or software.

 

[AlsEU]

What kind of substrate you were using for test prints? Sample prints stored in the firmware looks properly on the specific Canon paper (or a few very similar papers), not on every substrate.
And another question - has anyone checked heads calibration?

 

[rom3o]

the paper is original from canon. the service technician has a problem fixing this problem. I'll tell him about the calibration.

 

[edcooleyar]

Do recalibration if using onyx or relinearizarion.

 

[SignMeUpGraphics]

Do recalibration if using onyx or relinearizarion.

These prints come straight off the maching using internally stored jobs. They are not processed through a RIP.

 

[edcooleyar]

The ship print is not what you should be using to control color over time. It’s a canned print to confirm the machine is functioning properly upon install. Over time printhead wear, environmental changes and media differences color will shift.

Does the color shift happen in all print modes?

 

[Pauly]

The ship print is not what you should be using to control color over time. It’s a canned print to confirm the machine is functioning properly upon install. Over time printhead wear, environmental changes and media differences color will shift.

Does the color shift happen in all print modes?

It's not a control print. But it's a reference print on how it should function.

 

[Select Bulgaria Service]

Please explain when this started to happen?
If this is my problem and I am in front of the machine and I need to find the problem, the first thing I will do is to change the ink.
Apply ink with a different number and date of manufacture.

What have you changed about this machine last time?
Think in that direction, please!
It is not even necessary for something to be changed, added, etc.
It is very rare, but it happens that original ink has a problem. Then the colleague there can retire in front of your machine.

If you change a bag, it will take some time and printing. With each print you will see some difference in gray until the channel is cleared or the channel will need to be flushed.

You can also print a nozzle test and check that the print density of the heads is the same. Is there a head that prints paler or just different from the others?
To eliminate problems with RIP or profiles, use only the shipping print.

 

[SignMeUpGraphics]

Can you take a photo of the full nozzle test and upload here for us to see?

 

[rom3o]

I finished printing on Thursday and noticed a problem on Friday morning. I already changed the paint bags but that didn't help. the nozzle test will not send until tomorrow. the machine has two additional colors LC and LM

 

[rom3o]

Hello, the service technician has solved the problem. There was a pressure leak on the printhead.

 

[edcooleyar]

Did the tech replace the printhead or just cut the end of the vacuum tube to stop the vacuum leak? Did it drip a lot of ink when not printing?

 

[rom3o]

the technician sealed the connection between the head and the tube with a tape. however, he had to pull the heads to do this.