Cannot load Corel X5 from disk

[Tagdog]

My wife ran the trial version on her laptop. She bought it and they sent her a box & disk. The disk will not load. You put it in the drive and get nothing. You can not even see the disk. The disk will load on desktop and other programs will load on her laptop. She has a Dell vostro 1700 with Windows XP. We downloaded Service pack 3. Still nothing. Corel is not taking calls. For some reason they shut down on Thursday and will not open until Tuesday. Are they not a Canadian Company? They would not shut down for the 4th?.

I'm sure we can resolve this with Corel on TUesday but the phone lines will be jammed after such a break. If I can fix this before it would be great.

Any help would be great.

Thanks
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[supaegnt]

is your machine dvd equipped?

 

[G-Artist]

Every once in a while a CD/DVD drive will not read a disc. be it one you just burned or one from off-the-shelf.

First, if possible, place it in another computer. If you don't have a second one on premises, beg a neighbor to test it for you. If that computer can see it and the directory structure then we at least know it is a valid disc.

To go on, you may need the original install disc that came with your drive.

If it is a valid disc then one option is to go to your XP Control Panel. Double-click the SYSTEM icon. That will bring up the SYSTEM PROPERTIES panel.

From there click on the HARDWARE tab. Then open the DEVICE MANAGER. A little bit down on the list will be your connection DVD&CD-ROM DEVICES. Click the "+" once and it should list the driver or drivers. Highlight the driver by right-clicking it and select UNINSTALL.

Reboot the machine. Windows XP will now reinstall the driver thanks to plug and play..

Here is where it could get tricky. Windows may have saved that driver in a location it can find. If not, it will tell you it cannot install it or tell you it wants to install a generic driver or it wants to browse the Internet (that never works) to look for one. If you have the original install/driver disc use that along with the browse feature to reinstall the original driver(s).

That procedure has worked for me twice in the past year or so. I found the original instructions (posted above) strange as I could read all my CD's and DVD's except two (I tried a whole bunch in the unit to check to see if it was a disc or drive problem). After doing the procedure, I could then read the non-readable discs. One disc was one I had just burned and the other an expensive Adobe product.

If you do not feel comfortable doing that, then don't. And if you do not have your original discs for that drive then get a proper driver from the company's Web site and place it in a folder you can easily access and do so before doing the procedure as you will need to BROWSE to that folder for the reinstall.

Good luck.

 

[joeshaul]

Sometimes certain discs will not work with certain drives. Run across it a lot less these days, however it still occasionally happens.

I think with older versions of Corel you could actually just share the cd drive and install it via network.

Another solution would be to utilize an external dvd drive if you have one (hooks up to usb).

Worst case scenario I would create an image of the disk on my desktop with a program like imgburn (free ISO maker), then mount it on my laptop with MagicDisc (magicdisc is a free Virtual CD/DVD ISO mounting utility from the makers of MagicISO). I would suggest try sharing the drive first, or using an external dvd drive if you happen to have one. I don't use my cd/dvd drives very much at all anymore, but it's nice to have a handy backup for when the laser takes a dump and won't do anything.

 

[Tagdog]

Thanks,

Uninstalling and re install is a good idea but I am not sure where the original install disk is. My wife would kill me if I crashed her disk drive. I'll probably wait until tuesday and contact Corel.

Thanks

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[G-Artist]

Before you contact Corel you will have to determine whether it is their product or your computer causing the error. Thus, insert that disc in at least one other drive / computer and see if it is readable.

If the error is on your end, a computer repair shop, should you take it to one, will do what I suggested. They remove the existing driver and reinstall a new one. That is if they are reputable/knowledgeable. Otherwise and more than likely they just sell you a new CD/DVD unit and keep your computer for a few days (delete your illegal porn and pirated material as there is a bounty on both...oh, and don't forget to delete financial and personal material as well). Either way, you are out some bucks.

Best of luck.

 

[supaegnt]

let me slide this question to you,what is the difference between x3 and x4 please?i took delivery of x4 late today which i am momentarily playing with:U Rock:

 

[Service Sign Co]

Aside from any problems with the DVD
I had some problems with the upgrade also,

I updated XP re-started the PC and re-tried.
The welcome screen came up, but nothing would happen ,
I got pre-occupied
and left the PC, when I came back ,the program had started the instillation.
It took at least an hour to finish the installation.

When it finished ,the Connect would freeze up, and would not show the CDR icons
or any of the clipart files.
Photopaint was shutting down, the application recovery system would show up
Photopaint wasn’t accessible through the application launcher in Draw

I re-inserted the disk and ran (repair) and this seemed to fix the problems.
Basically, I think XP is starting to become outdated with the new versions of software.
My XP systems have been in use for 7 or 8 yrs. now, and are still working, but struggle from time to time to complete tasks that involve bitmaps.
Pentium 4 processors & 2 to 3 gigs of RAM realistically aren't enough power unless you have patience.

& you have to register the product to receive the Helvetica font.