Whyd you run?
We bought a second hand CET - Have called CET a few times for repairs, There was 1 thing they couldn't diagnose over the phone (For free), so we flew the guy out - We asked if they could spend a few days and go over all the repairs / diagnosing with us... and they did. Cost us about 7K to fly from Eastern USA to Western Canada... but the guy was very helpful, had our machine up and running fairly quickly... Showed us an almost complete tear down of the machine, how to diagnose when a part is bad, went through all the calibrations with us... Spent 4 days here answering any question, going over the same thing 5 times so our operator understood it... he was very nice and hands on. the 7K was a steep price to pay.... But it was worth it.
Turns out it was a combination of our ink lines having tiny leaks...as well as them sending us 4 faulty ink pumps, so it couldnt be diagnosed over the phone since they couldn't believe 4 pumps were bad off the bat... Kind of a their fault situation, BUT we learned a lot and got training, which we were going to fly 2 guys out for anyways...so in the end it was cheaper on us.
There is 1 local "tech"... who told us we needed a new head when all we needed was a new pump... found out theyve never even worked on a CET, theyre just authorized to.... So we don't use them, and just do everything in house.
I personally like the hands on / do your own repairs approach... I wish there was a local tech for stuff we couldnt do, but It is what it is.
Aside from the 1 issue, our machine has been rock solid... It's a used CET Q5, so it's getting up there in age...cant comment about the newer generation, But I can say this one is a work horse...and anytime we have had an issue, they reply to emails promptly and give a call and walk us through diagnosing and fixing it.... all for free. Aside from the 1 7K Visit... had the machine for 2-3 years, a few small issues we called in for and didnt get charged.... I wouldn't hesitate to buy the new machine.