Here..
If they look like the lines on the left, all the calibrations in the world won't put that head in spec.. it needs some love or a replacement.
If they look nice and clean like the lines on the right, but the automatic calibrations aren't getting it close enough you need to do a manual H2H calibration. Not sure if the book describes this or not, but a replacement head comes with the documentation for it.
EDIT: Note that each color has FOUR print heads. If it's one color only that is out spec, you may check the camera like someone suggested above. And check the H2H cals, you can print a test strip for these.