Need Help Connecting Roland XC-540 to VersaWorks

[Signturesigns]

I don't know why but all of a sudden my Roland XC-540 is now reporting a disconnect issue.

The printer itself is fine. It's showing the set-up is complete and 51 inches to print on. But versa works is saying status "Not connected"
When I click verify my network settings it says "device not found or status not acquired correctly from the device. I've never gotten this before and was able to print with no issues last week. any ideas?

 

[Jn316]

Try restarting you’re computer

 

[Signturesigns]

Try restarting you’re computer[/QUOTEI tried that... still says status printer disconnected

 

[C5 Service&Repair]

Check the IP settings in the printer setup in VW

 

[Signturesigns]

Check the IP settings in the printer setup in VW

Thanks, yes I have ensured that the ip address in the printer matches back to the IP address I use in VX. I have also went into the software and clicked initialize program so I can reset the printer credentials. Still not working. I will try to call Roland on Monday

 

[Signturesigns]

Thanks, yes I have ensured that the ip address in the printer matches back to the IP address I use in VX. I have also went into the software and clicked initialize program so I can reset the printer credentials. Still not working. I will try to call Roland on Monday

VX I meant Versaworks

 

[E Coloney]

Thanks, yes I have ensured that the ip address in the printer matches back to the IP address I use in VX. I have also went into the software and clicked initialize program so I can reset the printer credentials. Still not working. I will try to call Roland on Monday

What did you learn from Roland? I'm having the same issue since approx Nov 14. Using dedicated Win 7 box, not internet connection to keep it isolated. It's crazy.
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Seem to have overcome "Not Connected" error (for the time being) but nothing prints. The job looks normal but the printing progress bar never goes beyond 0% and the printer doesn't respond. nor wake up from sleep. VW sees the printer: can select Menu and software shows it.

 

[E Coloney]

Go over here and see what you think:
https://signs101.com/threads/versaworks-“not-connected”-mid-print.150632/#post-1409128