There's a membrane seal inside the head that, when it fails, lets colors cross contaminate. It's not a serviceable piece, only a head replacement will fix that.
It's not the only thing that can cause cross contamination, it can be common to get a little saturation from one channel to the next from being parked for a couple days. That's external only and should clear up with just a couple of test prints, or the first pass when it's printing. If it's constant, the head is probably the cause. What I would do is replace dampers, wiper, cap tops etc, you'll want all that new if you replace a head anyway, so I'd go ahead and do all that first, if it's anything but the head, that should fix it. If not, just get a new head.