Hi Team,
I own an Epson S40600 for about 2.5 years. I needed to change the printhead. Bought a new printhead, downloaded the service manual and service software to make the repair myself. I researched the procedure and followed all the instructions. After changing the printhead, when I turned on the printer, I am now getting a "Power Cable Error - Plug in #2 power cable. Turn power off and on again".
I would like to point that the printer was working perfectly well before changing the printhead - except for the old printhead. All the colors were printing really well except the first cyan. I tried light, medium, heavy cleanings multiple times. Zero improvement. I did a head wash with the cleaning liquid. No luck. Zero improvement. I concluded that it was not a nozzle clog because it had zero improvement. This printhead has had maybe 40-50 head strikes where the printhead touches the vinyl. Light hits. I thought maybe after so many rounds the printhead gave up. Who knows. The reason I am explaining the history is to point out that nothing else could really be wrong.
Here's what I have done to fix that problem:
- tried reconnecting the FCC flexible ribbon cable that connects the printhead to the motherboard. No luck. Tried a few times.
- the service manual recommends I do some continuity tests on the motherboard and FCC cable - will do that tomorrow.
- I even tried switching printheads to the old one. No luck. I did this to test out whether the new printhead simply had problems. Thats not the case. I am getting the same error.
- I called Epson support. The service agent told me he recognized that issue and has had service technicians call before asking that question. He made it sound like it was common. Of course, he didn't want to tell me the solution and instead offered to book a service rep to come to my warehouse. I'll get a quote from them but rather fix it myself.
Any thoughts or suggestions please let me know.
Alex
I own an Epson S40600 for about 2.5 years. I needed to change the printhead. Bought a new printhead, downloaded the service manual and service software to make the repair myself. I researched the procedure and followed all the instructions. After changing the printhead, when I turned on the printer, I am now getting a "Power Cable Error - Plug in #2 power cable. Turn power off and on again".
I would like to point that the printer was working perfectly well before changing the printhead - except for the old printhead. All the colors were printing really well except the first cyan. I tried light, medium, heavy cleanings multiple times. Zero improvement. I did a head wash with the cleaning liquid. No luck. Zero improvement. I concluded that it was not a nozzle clog because it had zero improvement. This printhead has had maybe 40-50 head strikes where the printhead touches the vinyl. Light hits. I thought maybe after so many rounds the printhead gave up. Who knows. The reason I am explaining the history is to point out that nothing else could really be wrong.
Here's what I have done to fix that problem:
- tried reconnecting the FCC flexible ribbon cable that connects the printhead to the motherboard. No luck. Tried a few times.
- the service manual recommends I do some continuity tests on the motherboard and FCC cable - will do that tomorrow.
- I even tried switching printheads to the old one. No luck. I did this to test out whether the new printhead simply had problems. Thats not the case. I am getting the same error.
- I called Epson support. The service agent told me he recognized that issue and has had service technicians call before asking that question. He made it sound like it was common. Of course, he didn't want to tell me the solution and instead offered to book a service rep to come to my warehouse. I'll get a quote from them but rather fix it myself.
Any thoughts or suggestions please let me know.
Alex
