error message in Versaworks after changing Main board in Sp300v

[macmedia]

One of our customers had a problem with their main board with their SP-300v. We sent them a new one and had them put in their Head Ranks as well as the current Firmware.

Now, when they start up Versaworks, they get the message:

"the printer and ink type detected differs from the one being used, a software update may be required to use this printer"

The program then shuts down.

Any clues to solving this?

 

[Pacific Coast Sign]

They have not successfully upgraded the firmware and/or initialize the printer.
Did you tell them to replace the battery from the old board?
Check DIP Switch settings.
Most importantly! Did they SAVE the perametors to replace? THIS IS IMPORTANT!