Hi everyone
Machine is not mine, I guess they use to clean it, I have gone there to Change a couple of times the encoder, it makes me think that I'm doing something wrong, I always clean the glue of the previous foam used to hold the encoder, and try to put the encoder without waves. But this is the third time that I Change the encoder in leas than a year, when I arrive to the customer, he claims about errors during printing and lost pulses encoder errors.
Last time I move the encoder reader to ensure that the strip was in the center, and when I was in the customer place Last week, I realised a little scratch in a very small side of the strip, But most of the strip is ok, most of the Jobs this customer prints are printed in express Outdoor, But the machine is more problematic if he prints in slower printmodes.
A tech friend from france told me that is very complicated to Change the encoder due to the foam, and he told me that this Way to hold the encoder is very problematic for techs.
Anybody has replaced this encoder, and know how to do it correctly?
Thanks