file import question

[The Vector Doctor]

I have a customer that supposedly cannot import an ai file I sent to them. They are using vinyl express - I don't know anything about this software.

95% of the files I send out are ai files saved down to version 6. Is the aforementioned software unable to handle this file type?

Thank you.
Eric

 

[Fred Weiss]

Earlier versions of most sign software only handle up to version 3. I'd guess that this is the problem.

 

[The Vector Doctor]

I'll try that. Thanks.