chrisphilipps
Merchant Member
We are looking to hire a new technical support / delivery driver. Below is a brief description of the job. Anyone interested can send a resume to info@thegrs.com
Field Service Technician / Phone Support Technician
Job Description:
• Equipment Installation:
Applicants applying for this position will be required to install equipment sold by GRS at the customer’s location. During this installation the applicant will be required to uncrate and assemble the equipment, inspect the equipment for damage, properly setup/calibrate the equipment, and finally train the operator(s) on the proper use / maintenance of the equipment.
• Equipment Repair:
Applicants applying for this position will be trained by Graphic Resource Systems LLC (GRS) and/or it’s vendors in the proper diagnosis and repair of equipment sold by GRS. Any training time will be paid at the employees current pay rate. Training on the equipment will be done at GRS’ office, customer’s location or at the vendor’s location. Repairs will be performed either at the customer’s location or at our offices. Both warranty and non-warranty repairs will be performed and have separate procedures that applicant will have to follow. Applicants will be required to contact customers to schedule repairs and give customers updates on the status of the repair. Applicant will also have to document all conversations and steps performed during the repair. Applicant will also be responsible for keeping track of hours spent and any parts that were used during the repair and for putting any un-used parts back in stock.
• Software Installation and Troubleshooting:
Applicants applying for this position will be required to learn the proper procedure for installing and troubleshooting software sold by GRS. Support of the software will be done over the phone, via remote connection software (GotoAssist), or while at a customer’s location. Applicants will need to have a basic understanding of Microsoft Windows operating systems. Basic knowledge of IP based networks is required but GRS can train applicant. Basic knowledge of Mac OSX is a plus but not required.
• Phone Support
Applicants applying for this position will be taking inbound technical support calls from customers while at GRS’ office and occasionally while driving or onsite at customer’s locations. The applicant will be responsible for the complete documentation of the phone call. During the phone call the applicant must be able to listen to the customer’s complaint and be able to quickly resolve the customer’s problem. Should a quick solution not be available or more research is needed the applicant will be required to inform the customer of this and follow thru with finding a resolution in a timely manner.
• Deliveries
Applicants will be required to make delivery runs to customers on an as needed basis.
Applicants must also be able to lift up to 100lbs.
Hours:
While at GRS’ Office hours are 9AM to 5PM Monday thru Friday.
You will be expected to work at a customer’s location from 9AM to 5PM but your actual hours will vary due to driving to customer’s locations and traffic. Occasionally there may be a need for Saturday, typically for help in packing up after a trade show and normally only once or twice a year, GRS will notify employee ahead of time.
Field Service Technician / Phone Support Technician
Job Description:
• Equipment Installation:
Applicants applying for this position will be required to install equipment sold by GRS at the customer’s location. During this installation the applicant will be required to uncrate and assemble the equipment, inspect the equipment for damage, properly setup/calibrate the equipment, and finally train the operator(s) on the proper use / maintenance of the equipment.
• Equipment Repair:
Applicants applying for this position will be trained by Graphic Resource Systems LLC (GRS) and/or it’s vendors in the proper diagnosis and repair of equipment sold by GRS. Any training time will be paid at the employees current pay rate. Training on the equipment will be done at GRS’ office, customer’s location or at the vendor’s location. Repairs will be performed either at the customer’s location or at our offices. Both warranty and non-warranty repairs will be performed and have separate procedures that applicant will have to follow. Applicants will be required to contact customers to schedule repairs and give customers updates on the status of the repair. Applicant will also have to document all conversations and steps performed during the repair. Applicant will also be responsible for keeping track of hours spent and any parts that were used during the repair and for putting any un-used parts back in stock.
• Software Installation and Troubleshooting:
Applicants applying for this position will be required to learn the proper procedure for installing and troubleshooting software sold by GRS. Support of the software will be done over the phone, via remote connection software (GotoAssist), or while at a customer’s location. Applicants will need to have a basic understanding of Microsoft Windows operating systems. Basic knowledge of IP based networks is required but GRS can train applicant. Basic knowledge of Mac OSX is a plus but not required.
• Phone Support
Applicants applying for this position will be taking inbound technical support calls from customers while at GRS’ office and occasionally while driving or onsite at customer’s locations. The applicant will be responsible for the complete documentation of the phone call. During the phone call the applicant must be able to listen to the customer’s complaint and be able to quickly resolve the customer’s problem. Should a quick solution not be available or more research is needed the applicant will be required to inform the customer of this and follow thru with finding a resolution in a timely manner.
• Deliveries
Applicants will be required to make delivery runs to customers on an as needed basis.
Applicants must also be able to lift up to 100lbs.
Hours:
While at GRS’ Office hours are 9AM to 5PM Monday thru Friday.
You will be expected to work at a customer’s location from 9AM to 5PM but your actual hours will vary due to driving to customer’s locations and traffic. Occasionally there may be a need for Saturday, typically for help in packing up after a trade show and normally only once or twice a year, GRS will notify employee ahead of time.