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Need Help GX-500 cropmark error

kheebl

Member
I have a GX-500 (I know it’s old) but It has been running flawlessly, but yesterday I tried to read crop marks on some printed holographic vinyl and it found the first mark then just completely stopped. I thought the reflection might be messing it up so I put some matte clear transfer tape over the marks and same thing happens. Once it stops it says something about switch to tool mode on the display.
 

kheebl

Member
anyone have any info on this? I tried to update the firmware but it keeps giving me a error saying plotter is not turned on or usb plugged in when both are.
 
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