Exactly...I bought a program Font something a few years ago what a disappointment!!!!!
I can tell you from first hand experience that there has never been a font identification program that provided good results if the user hadn't also learned whatever they could about type. I wrote and published FontFinder and was the North American distributor of FontExpert for a couple of years. Both applications work great but they both require some knowledge of the topic.
Sadly, neither program proved to be popular and neither is available for licensing any longer. I did, however, use FontExpert to identify your font in about 60 seconds.